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Student Technology Support Specialist
4 months ago
Technical support of faculty, staff and students over the phone, chat, and in person.
Primary Responsibilities
Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person.
Assists customers with training or computer problems, setup and install computer hardware and software.
Diagnose and solve problems with computers, printers, projectors, and document cameras.
Support labs and technology rich classrooms.
Provide technology training and instruction.
Need to understand how changes may affect the NKU network.
Great customer service skills are a requirement.
**Qualifications**:
General qualifications:
Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required.
Prefer undergraduate status.
Physical qualifications:
Ability to lift up to 20 lbs.
It is Northern Kentucky University’s policy to ensure equal employment opportunity for all persons and to take the necessary actions needed to recruit, employ, train, promote, and retain qualified faculty and staff, including members of protected groups. Discrimination against any individual based upon protected status, which is defined as age, color, disability, gender, national origin, race, religion, sexual orientation, genetic, or veteran status, is prohibited.
Minimum Education High School Diploma Pay Rate $11.50/hr
