Quality Control Manager

3 weeks ago

Woodland Hills, United States ABBYSON LIVING LLC Full time

**Position**:Quality Control Manager
**Location**:Woodland Hills, CA
**FLSA Classification**:Exempt, Full-Time
**Required Travel**:50% - 75%

**Organization**
For over 30 years Abbyson has taken great pride in being a family-based home furnishings brand that continually redefines itself through modern-day living. Our strategically aligned, full-spectrum business model and operations allows us to fully service major online furniture retailers and the core audience that is driving today's market. We understand the modern furniture buyer and consumer on a deeper level as well as have a keen eye on the popular trends that are driving online traffic and furniture sales. That's why our mission has always been to help them bring their homes to life with quality furniture at unbeatable prices.

We believe that talent is defined by the collective behavior of each and every individual that makes this company great. Abbyson takes pride in hiring world-class, diverse talent and offering competitive total compensation packages. Compensation includes, but is not limited to, cash compensation through annual bonus structure, comprehensive medical benefits, employer-sponsored retirement plans, generous time off and fun cultural activities throughout the year.

**Description**
The Quality Control Manager supports the Global Supply Chain Operations Team to manage Abbyson’s overall quality control, operations, compliance and audit in various factories and warehouses. This person will monitor and act as central person to consult on furniture and hard goods manufacturing, regulations, standards and testing requirements

**Core Responsibilities**
- Continuous QC Process Improvement
- Inspect, Identify, and Report on Quality Issues
- Post Follow-ups to Ensure QC Improvements were Implemented
- Cross-Functional (Suppliers, US and Internal Corporate) Communication and Collaboration
- Manage QC in Various Factories and Warehouses
- Regulatory Functions
- Auditing and Compliance
- Optimize Quality Improvement Plans

**Essential Functions**
- Provide effective, hands-on quality control for the organization’s product line to ensure quality standards are met and maintained.
- Work hand in hand with our overseas QC teams to mitigate and resolve production issues, review QA reports and provide necessary feedback to ensure quality standards are met.
- Provide CAPs (corrective action plans) to factories to resolve QA/compliance/audit issues and implement on current and future production and audit.
- Organize pre-production meetings to review product specifications and requirements.
- Manage overseas QA inspection schedule and prioritize workload and projects.
- Create Standard Operating Procedures (SOPs) and best practices on all aspects of QC processes, procedures in order to mitigate QA issues
- Ensure all AIs, QA manuals and brochures are up-to-date and communicated to the factories.
- Create PSF (Product Specification Forms) by working closely with various stakeholders such as Customer Service, Sales, Manufacturing, Sample and Merchandising teams.
- Ensure Manufacturing specifications and deliverables are adhered to, and production/fit is in-line with approved samples
- Manage the open MRF (Manufacturing Request Form) open issues and provide resolutions on time.
- Work in close collaboration with the Returns team to ensure trends are analyzed, solutions are provided, and proper communication is executed with in the manufacturing department.
- Review failed inspection with head of product development to identify problems affecting the quality of merchandise and make disposition for re-inspection to ensure that quality standards are met.
- Ensure production and delivery problem feedback to the product development team in a timely manner.
- Review and update profiles for existing and prospective vendor/ factory to confirm that these accurately reflect resource capability and compliance with Code of Conduct and Country of Origin regulations.
- Work with local inspectors in factories and undertaking random field audit, providing reports and feedback to the Management.
- Develop and conduct training programs on quality standards, quality control systems and procedures, production technology and problem solving.
- Monitor troubleshooting projects until completion.
- Ensure factory personnel are trained and have clear concise reference documentation.
- Application of statistics reporting and analysis the performance of vendor and factory.
- Create a quality improvement plan with vendor and follow-up the effectiveness.
- Update quality records and client’s requirements.
- Ensure all Quality Control procedures and requirements are communicated to all vendors.
- Ensure corrective actions are initiated and followed up until closure for all major quality issues that arise. Ensure corrective actions address the correct problem, specific outlined and effective at preventing reoccurrence.

**Qualifications and Required Experience**
- Bachelor’s

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