Human Services Assistant Iii

**Hiring Range**:$39,406 to $47,287

**Full Time or Part Time**:Full Time

Additional Detail

**Title Description-** Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. **Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services.**

**General Work Tasks (Illustrative Only) -**
- Screens clients for benefits and services;
- Interviews clients and explains programs, services, policies and procedures;
- Evaluates and approves agency providers;
- Researches information;
- Serves as initial point of contact for applicants;
- Interviews applicants for benefits and/or service programs;
- Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;
- Provides information to clients seeking services and directly makes referrals for services;
- Maintains logs of client documentation received;
- Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;
- Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
- In addition to the above other illustrative program area assignment/tasks follow:

- Adult Services/Adult Protective Services:

- Independently manages the Provider program requirements;
- Interviews clients and conducts assessment for emergency needs;
- Manages voucher system and prepares vouchers for ongoing expenditures;
- Facilitates placement of adults in Adult Living Facilities;
- Creates and prepares complex statistical reports;
- Verifies hours and accuracy of time sheets for In-Home Providers;
- Reviews expenditures and researches operational cost effectiveness; and
- Prepares, processes, and reconciles budget for various adult programs.

**General Work Tasks (continued) -**
- Benefit Programs:

- Attends and testifies at administrative hearings;
- Prepares periodic, special and other reports for statistics; and
- Provides assistance in the orientation/training of new staff.
- Foster Care:

- Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
- Assists with subsidy billings and payments;
- Prepares a variety of financial, statistical forms and reports, case documentation and court reports;
- Assists in conducting supervised visitation; and
- Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events.
- Employment Services:

- Helps participant in writing resumes; follows up on referrals to ancillary agencies, in person and in writing;
- Debriefs participants when "fired" from Work Net classes;
- Locates resources for clients needing appropriate interview clothing and helps clients in making appropriate clothing choices; and
- Takes participants on educational/career exploration field trips.

**Knowledge, Skills, and Abilities**:
**Knowledge
- **Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.**Skills
- **Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.**Abilities
- **Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, mult