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Csr - Customer Service Representative
2 weeks ago
**Customer Service Representative**
**Overview**:
Join our team at WENBROOKE SERVICES, a leading provider of Electric, HVAC and Plumbing installs and services, dedicated to delivering exceptional customer service. We are seeking a dynamic and customer-focused individual to fill the role of Customer Service Representative. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. In other words, you are the first impression customers experience when contacting our Company
**Responsibilities**:
- Handle inbound customer inquiries and provide timely and accurate responses
- Conduct outbound calling to follow up on customer requests and resolve issues
- Assist customers with product inquiries, orders, billing questions, and general support
- Demonstrate proficiency in data entry to update customer information accurately with attention to detail
- Identify opportunities for upselling products or services to enhance customer experience
- Maintain phone etiquette standards while engaging with customers
**Requirements**:
- Proven experience in customer service or related field
- Ability to analyze customer needs and provide suitable solutions
- Strong multitasking skills and the ability to work in a fast-paced environment
- Excellent problem-solving abilities and attention to detail
- Sales experience or understanding of sales processes is beneficial
Pay: $38,000.00 - $45,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Frederick, MD 21703 (preferred)
Work Location: In person
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