Outreach and Education Coordinator

2 weeks ago

Reading, United States County of Berks Full time

***:
The Outreach and Education Coordinator is responsible for creating and implementing an annual outreach plan for the District Attorney’s Victim/Witness Assistance Unit. The outreach efforts will focus on raising awareness of victims’ rights and available services, thus increasing their participation in the criminal justice system.

**POSITION RESPONSIBILITIES**:

- **Essential Functions**_
- Implement community outreach and education presentations relating to victim services.
- Manage, coordinate and schedule participation in community events, meetings and other program activities.
- Maintain connections with social services agencies, law enforcement agencies, education systems and the general public.
- Manage social media profiles, including Facebook, Twitter and additional channels that may be deemed relevant.
- Participate with other social service agencies in outreach to the homeless population.
- Review and update the unit’s website on a regular basis.
- Plan local activities for National Crime Victims’ Rights Week.
- Assist with recruitment of volunteers.
- Maintain record-keeping and outcome measurements relative to services and programs, such as compiling the mandatory victim surveys.
- Assist with updating correspondence to victims.

**MINIMUM EDUCATION AND EXPERIENCE**:

- While an Associate’s Degree may be acceptable, a Bachelor’s Degree in Education, Social Work or a related humanities field is preferred.
- Prior experience in education, community outreach or related area.
- Prior customer service experience with an emphasis on heavy contact with both the general public and all levels of professionals, both face-to-face and by telephone.
- Prior experience utilizing computer database programs to retrieve and manipulate information, as well as word processing and spreadsheet experience.
- Any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

**MINIMUM KNOWLEDGE, SKILLS AND ABILITIES**:

- Successful completion of employment background check, including NCIC criminal check.
- Thorough working knowledge of general office practice and business English, including the understanding of office methods, rules, practices and procedures.
- Spanish language skills, while not required, are desirable.
- Ability to effectively communicate with the public and government officials in a highly charged, emotional setting.
- Tact, discretion and professionalism in dealing with members of the public.
- Able to maintain cooperative working relationships with those contacted in the performance of duties, including all other employees.
- Must be able to work independently.
- Must be self-motivated.
- Ability to maintain confidential information.
- Must be able to attend and successfully receive a minimum of 10 hours of training per year.
- A valid Pennsylvania driver’s license must be possessed and maintained,
- Possess basic understanding of word processing software (Microsoft Word preferred), spreadsheet software (Microsoft Excel preferred), and basic database concepts.
- Capable of understanding and carrying out oral and written directions.
- Ability to work 19 hours per week with flexibility in schedule and ability to work occasional evenings/weekends.
- Ability to handle stress.
- Physical presence in the office is required.

**PHYSICAL DEMANDS**:

- Lifting of multiple files and file boxes as necessary. Maximum weight of boxes is approximately 15 pounds, which is usually required once per week.

**WORKING ENVIRONMENT**:
Normal Office
- This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate._

**Job Type**: Part-time

Pay: From $23.42 per hour

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Ability to Commute:

- Reading, PA 19601 (preferred)

Ability to Relocate:

- Reading, PA 19601: Relocate before starting work (required)

Work Location: In person

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