Custom Apparel Customer Service Representative

2 weeks ago


Brookfield, United States Bolt Printing Full time

Online screen printing & embroidery company in Brookfield, CT is hiring a Custom Apparel Customer Service Representative.

The primary responsibility is to assist customers in navigating the ordering process, think of it like Custom Apparel Concierge.

Key Responsibilities:

- Provide personalized assistance to customers with artwork, product options, and order placement.
- Listen attentively to customer needs and preferences, offering tailored recommendations and solutions.
- Collaborate closely with customers to ensure their vision is accurately translated into the final product.
- Communicate effectively with internal teams, such as production and design, to coordinate order fulfillment.
- Address any inquiries or concerns promptly and professionally, maintaining a high level of customer satisfaction.
- Keep detailed records of customer interactions and order specifications for reference and follow-up.
- Stay updated on product offerings, pricing, and industry trends to provide informed assistance to customers.

Qualifications:

- Excellent communication skills, both verbal and written.
- Strong attention to detail and organizational abilities.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Comfortable with using computers and file management.
- Multi taskers, fast learners, problem solvers, hard workers and team players will excel with us.
- This position is ideal for someone who likes to be helpful, is friendly, is patient with others, likes to learn new things, enjoys a challenge, and wants to be part of a team.

We are looking for the right personality to blend well with our small group.

Pay: From $16.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Paid time off

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work Location: In person



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