Member Contact Center Representative

3 weeks ago

Pasadena, United States First Financial Credit Union Full time

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry.

On a daily basis you will
- Answer incoming telephone calls and assist members with any of the following:

- Resolving problems
- Cross-selling credit union products
- Rate quotations/negotiations
- Researching account information Ordering checks, statements and check copies

**Responsibilities**:

- quoting savings and loan rates
- quoting blue book rates
- ordering checks
- ordering statements and check copies
- calculating and quoting dividends (interest) and loan payments
- paying off loans
- payroll deductions
- providing general information
- setting up automatic transfers
- advising member of investment opportunities or options
- referring the opening, adjusting and closing of accounts
- cross-selling Credit Union products
- other duties as assigned.

**Qualifications, capabilities, and skills**
- High School Diploma or equivalent
- a working knowledge of customer service procedures at the Credit Union preferred
- very effective oral communications skills and patience to work with the public
- basic accounting skills sufficient to process and balance accounts
- strong personal computer skills, especially data entry
- must be able to cross-sell products and services

**We offer the following exceptional benefits**
- Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
- Company-sponsored Life insurance, short
- and long-term disability
- Voluntary Benefits with Colonial Life and Guardian
- Vacation time for Union employees
- Additional Vacation Service award for every 5 years of service
- 401(k) with 5% Safe Harbor Employer Contributions
- Incentives and Recognition based on performance
- Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
- Employee appreciation and recognition events
- Opportunity to win trips
- Opportunities for gain sharing

**Employer of Choice**

Our dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and a matching 401(k) to comprehensive medical benefits.

**Community Minded, Like You**

Involvement/volunteerism with our local schools, educational community and more Supporting local schools, teachers and students is at the core of our mission.

**History**

Over 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed today as were in 1933

  • Member Contact Center Representative

    1 week ago

    Pasadena, United States First Financial Credit Union Full time

    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...

  • Member Contact Center Representative

    4 weeks ago

    Pasadena, United States First Financial Credit Union Full time

    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...

  • Member Contact Center Representative

    3 weeks ago

    Pasadena, United States First Financial Credit Union Full time

    Job DescriptionJob DescriptionIf you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a...

  • Member Contact Center Representative

    1 week ago

    Pasadena, United States First Financial Credit Union Full time

    Job DescriptionJob DescriptionIf you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a...

  • Member Contact Center Representative

    1 week ago

    Pasadena, United States First Financial Credit Union Full time

    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...

  • Member Contact Center Representative

    1 week ago

    Pasadena, United States First Financial Credit Union Full time

    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...

  • Member Contact Center Sales Representative

    4 weeks ago

    Pasadena, United States First Financial Credit Union Full time

    Job DescriptionJob DescriptionIf you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a...

  • Contact Center Supervisor

    2 days ago

    Pasadena, United States Wescom Credit Union Full time

    We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 158E Salary Pay Range for This Position: $78,100.00 - $117,200.00 : Assists department management team in the supervision and operations of a multiple communication channel contact center and...

  • Call Center Representative

    2 weeks ago

    Pasadena, United States Waterworks Aquatics Full time

    **Make a difference today!** **We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES!** Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register...

  • Call Center Representative

    2 weeks ago

    Pasadena, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionMake a difference today!We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center...

  • Call Center Representative

    3 weeks ago

    Pasadena, United States Waterworks Aquatics Full time

    Make a difference today!We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register new customers...

  • Call Center Representative

    1 week ago

    Pasadena, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionMake a difference today!We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center...

  • Call Center Representative

    1 week ago

    Pasadena, United States Waterworks Aquatics Full time

    Make a difference today!We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register new customers...

  • Outreach Representative

    3 weeks ago

    Pasadena, United States Evolve Life Center Full time

    **Description**: **Summary of Primary Duties**: The Outreach Representative is a vital member of the ELC system of care. The Outreach Representative is under the supervision of the Chief Operations Officer and is responsible for supporting and facilitating development and implementation of business/marketing plans for Evolve Life Centers. **Primary Duties...

  • Outreach Representative

    3 weeks ago

    Pasadena, United States Evolve Life Center Full time

    Job DescriptionJob DescriptionDescription:Summary of Primary Duties:The Outreach Representative is a vital member of the ELC system of care. The Outreach Representative is under the supervision of the Chief Operations Officer and is responsible for supporting and facilitating development and implementation of business/marketing plans for Evolve Life...

  • Outreach Representative

    1 week ago

    Pasadena, United States Evolve Life Center Full time

    Job DescriptionJob DescriptionDescription:Summary of Primary Duties:The Outreach Representative is a vital member of the ELC system of care. The Outreach Representative is under the supervision of the Chief Operations Officer and is responsible for supporting and facilitating development and implementation of business/marketing plans for Evolve Life...

  • Call Center Representative

    3 days ago

    Pasadena, United States Maryland Primary Care Physicians Full time

    **Call Center Representative** Large Family Practice office in Pasadena, MD has an opening for a Full-Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic....

  • Member Services Representative

    1 week ago

    Pasadena, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Service Representative

    4 weeks ago

    Pasadena, United States At Work Personnel Service Full time

    Job Description: As a Member Service Representative at our client's credit union in Los Angeles, you will be instrumental in providing exceptional member service while conducting various financial transactions accurately and efficiently, including handling wire transfers. You will be the face of the credit union, engaging with members daily and offering...

  • Member Service Representative

    4 weeks ago

    Pasadena, United States AtWork Personnel Full time

    Job Description: As a Member Service Representative at our client's credit union in Los Angeles, you will be instrumental in providing exceptional member service while conducting various financial transactions accurately and efficiently, including handling wire transfers. You will be the face of the credit union, engaging with members daily and offering...