Residential Concierge Field Supervisor Philadelphia

3 days ago


Philadelphia, United States Maverick Concierge Full time

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

- Have a solid understanding of each client site, the specific needs, and team schedules
- Complete site tours on a weekly basis to multiple sites and liaison with property management on a consistent basis to ensure that employee performance meets client needs
- Perform site inspections/audits on a weekly basis at multiple sites and confirm that the staff is professional, in uniform, and following all policies and protocols
- Project an approachable and professional image in personal appearance, manner, and demeanor
- Train new associates based on job requirements for front desk/concierge/ unarmed security guards, porters, etc.
- Ensure that all necessary logbooks, timesheets, and tracking are placed at each site
- Assure prompt and positive action on all client or resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-ups
- Responsible for: providing, maintaining and promoting hospitality at the highest level
- at all times
- Ensuring that safety policies are strictly adhered to
- Accessible to the clients, our management team, and your associates at all times - respond to and handle emergency situations as required

QUALIFICATIONS AND SKILLS:

- 2-4 years experience in a field supervisory or management level position with previous hospitality experience in residential or hotel-like atmosphere
- Proven ability to manage associates in multiple sites
- Strong problem-solving and decision-making skills
- Experience in training, and disciplining
- Possess excellent communication skills, must be proficient in the English language; second language a plus
- Highly organized, attention to detail, courteous and professional
- Able to multi-task and perform well under pressure
- Strong communication skills, with a high level of professionalism and discretion
- Solid understanding of MS Office

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Flexible schedule
- Flexible spending account
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)
- Field service: 2 years (required)
- Management: 2 years (preferred)
- Concierge: 2 years (required)

Ability to Relocate:

- Philadelphia, PA: Relocate before starting work (required)

Work Location: On the road



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