Sales Counselor

**STATEMENT OF JOB**:
The Sales Counselor is responsible for representing the community to prospective residents and families. The Sales Counselor manages the occupancy process from the time of first inquiry through the move-in process. The Sales Counselor provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process.

Responsibilities include but are not limited to:

- Manages the sales process from first inquiry to receipt of deposit, to eventual move-in
- Collaborates with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community
- Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi)
- Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate
- Utilize all sales resource tools as approved by Harmony Senior Services
- Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc.
- Assists with all other marketing efforts as directed by the Sales and Marketing Director
- All other duties as assigned

**Requirements**:
**Requirements**:

- Associates or Bachelor's degree highly desired
- Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups
- Strong interpersonal skills are essential
- At least one-year experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions or sales is desirable
- Must have a broad knowledge of the aging process and the needs of a senior population
- Must have the ability to work independently and be a self-starter
- Must possess strong computer software skills, including Microsoft Office
- Must represent HSS in a professional manner and wear professional attire at all times while at work
- Strong organizational skills and the ability to multi-task and complete established sales/marketing goals in a timely manner
- Ability and desire to establish relationships and connections with prospective residents and their families
- Ability to analyze discovery data and develop "next-step" strategies for potential prospects
- Ability to work a flexible schedule that includes some evenings and weekends
- Ability to work flexible schedule, which may include evenings and weekends
- Must be able to walk long distances, lift, carry, and push up to 25 lbs.