May 22, 204

4 weeks ago

Culver City, United States Westside Regional Center Full time

**Quality Assurance Specialist - Adult Day Programs**
Requisition #COMM-QAADP-050824

Closing Date: Open Until Filled
Classification: Exempt

Salary Range: $69,815.4080 - $75,183.4720 Annually DOE

**PURPOSE**:
To provide quality assurance and technical assistance to WRC Adult Day Program Vendors.
Will also plan and coordinate activities relating to evaluating the quality and effectiveness of
services provided to WRC clients. Will assist service providers to maintain and improve the
quality and effectiveness of services. Quality assurance monitoring of Adult Day Programs.

**NATURE OF WORK**:
The QA Specialist for Adult Day Programs will play a key role in Community Services Unit by
identifying and developing services to provide meaningful day activities/work opportunities for
the people we support at Westside Regional Center. The primary responsibilities of the QA
Specialist include, but are not limited to:

- To plan and develop requests for proposals (RFP) as needed.
- To coordinate RFP review and interview/selection of committees.
- To work closely with selected service providers in all aspects of program development.
- To coordinate Quality Assurance teams (composed of clients, parents, other family

members, WRC staff, Board members and service providers) to evaluate services
provided in Adult Day Programs.
- To work with program and service providers to develop action plans for the

improvement of program quality as needed.
- To provide training to staff, clients, families and service providers on quality assurance

issues.
- To serve as Liaison to the Consumer Advisory Committee of the WRC Board of

Directors and the Day Program Advisory Committee.
- To coordinate the annual Westside Jam with the Consumer Advisory Committee.
- To contribute and promote to a fair and positive work environment as well as the

Agency’s positive reputation by treating consumers, clients, consultants, peers,
superiors and subordinates, with courtesy, professionalism and respect.
- To perform related duties as assigned.

**Educational Requirements and Skills**:

- Requires a Master’s Degree in Human Services and two years of responsible

experience in evaluation and development of programming for persons with
developmental disabilities or a BA/BS Degree with two years; additional experience
may be substituted for the Advanced Degree.
- Requires familiarity with various standardized evaluation tools and instruments,

licensing and DDS criteria and guidelines.
- Requires excellent writing skills, knowledge of community resources, the ability to

develop services and experience with providing training.
- Requires experience in working with service providers and people who have lived in a

developmental center.
- Requires the ability to communicate clearly and effectively to consumers, families,

consultants, WRC employees and all others when representing the organization.
- Requires the ability to communicate effectively both orally and in writing and be able to

establish effective working relationships with staff, providers, clients and the public.
- Requires excellent customer service skills as well as a helpful, professional and

accommodating demeanor.
- Requires ability to exercise independent judgment and discretion as well as project

ownership in the execution of all duties.
- Requires excellence in tactful communication, especially as it relates to providing

technical assistance in a usable and positive manner.
- Requires the ability to prioritize workflow and perform a variety of tasks in a timely

manner.
- Requires intermediate level computer experience, particularly Microsoft Word, and the
- Requires reliability and proven ability to work well in a team situation with individual

accountability to complete required tasks.
- Requires knowledge of a wide range of programming for persons with developmental

disabilities, training techniques, resource development, and resources available to
service providers.
**SPECIAL REQUIREMENTS**:
This position will primarily be based in the office; however, remote work may also be
available.

WRC is an equal opportunity employer. Further, WRC will consider for employment qualified
applicants with criminal histories in a manner consistent with the requirements of the City of
Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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