Float Medical Assistant/ Patient Service

3 weeks ago

Rocky Hill, United States Starling Physicians Full time

We are hiring Float Medical Assistant/ Patient Service Representatives at Starling Physicians, a VillageMD company

This is a float position with multiple locations and departments.

The schedule for this position is 8:00am - 4:40pm or 8:30am - 5:00pm

Essential Job functions:

- Assists Physician, APN/PA with patient care, patient flow, procedures and clerical duties across multiple locations.
- Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
- Collects payments from patients, provides account balance, and issues receipts.  Posts payments to the correct accounts.  Opens and closes batches daily as required, prepares bank deposit bags.
- Answer the telephone promptly and deal with callers needs expediously.  Takes an accurate message when needed and delivers to the appropriate individual. Demonstrates appropriate etiquette.
- Provides referrals and/or consult orders appropriately and in a timely manner.
- Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.
- Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
- Prepares the examination room.  Escorts patient into the room. Cleans examination room when exam is complete.
- Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
- Schedules appointments accurately and appropriately according to departmental guidelines
- Collects lab specimens according to departmental guidelines. Accurately labels specimens.
- Accurately completes any/all necessary forms for the patients.
- Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
- Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
- Appropriately reviews and reconciles medication list.
- Accurately documents allergies in EHR.
- Reconciles encounters daily and accurately, according to policy guidelines.
- Employs appropriate and timely use of Tasking.
- Confirms future appointments as needed.  Reconciles Televox cancellation list.
- Communicates to the Office Supervisor / Manager appropriately and promptly.
- Maintains an organized sample closet and discards outdated medication.
- Employs appropriate and timely use of Tasking.
- Appropriately enters and links orders.
- Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.

General Job Functions:

- Verbalizes and demonstrates understanding medical emergency procedure.
- Complies with all regulatory policies, procedures and standards.
- Understands and performs within scope of practice.
- Other duties as required i.e. EKG, Phlebotomy.

Physical Job Requirements:

- Pushing and pulling, taking frequency and weight into consideration.
- Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
- Physical agility, which includes ability to maneuver body while in place.
- Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching.
- Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

- Chemicals, Chemotherapy and Fumes
- Loud noises
- Vibration
- Extreme temperatures
- Confined spaces
- Allergens:  dust, mold and/or pollen
- Magnetic fields
- Radiation
- Sharps
- Latex

Blood-borne Pathogens:

- Exposure to infectious hazards, blood, body fluids, non intact skin, or tissue specimens.
- Contact with patients or patient specimens are possible.
- Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

- High School Graduate or GED.  Bachelor’s/ Associate Degree preferred.
- Medical Assistant Certification Required
- MA/PSR work experience preferred.
- Must obtain BLS within 60 days of hire.
- Excellent customer service skills.
- Ability to be a team player.
- Ability to deal with difficult personalities.
- Ability to communicate in English, both orally and in writing.
- Ability to organize and perform multiple tasks in a timely manner.
- Basic proficiency in computer use.
- Knowledge of medical office and terminology preferred.
- Experience with Standard Office Technology in a Window based environment preferred.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Pet insurance
- Tuition reimbursement
- Vision insurance

Medical specialties:

- Cardiology
- Dermatology
- Dialysis
- Gastroenterology
- Geriatrics
- Hematology
- Infectious Disease
- Internal

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