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Guest Service Agent

4 weeks ago

Danville, United States Ronald McDonald House of Danville, Inc. Full time

**JOB SUMMARY**:
Part-time position to fill the following hours, Wednesday and Friday, 9:00 am to 5:00 pm and shared holidays. Applicants must be flexible; be able to multi-task; possess well-developed communication and people skills, database experience; and be able to easily handle physical tasks.

Submit resume to: Ronald McDonald House, Guest Service Associate Positions, 24 Trembulak Way, Danville, PA 17821. E.O.E.

**MAJOR DUTIES AND RESPONSIBILITIES**:
*1. Greets guests and provides review of Family Room which is located inside the hospital.

*2. Maintains accurate records of guests registered.

*3. Follows established procedures to open and close the Family Room.

*4. When applicable, conduct and document the daily Family Room walk through.

*5. Maintains a working knowledge of the Family Room rules, policies, and procedures, forwards recommendations for revision.

*8. Maintains confidentiality regarding guest information.

*10. Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.
- Staff is responsible for covering their shift or securing an appropriate replacement for their shift and communicating the switch to House management.

**SKILLS AND ABILITIES;**

This individual should possess exceptional interpersonal skills, the ability to work independently and as a team member.

**EDUCATION AND/OR EXPERIENCE**:
Position requires a High school graduate or higher education; prior experience or knowledge of daily office procedures is desirable.

**WORKING CONDITIONS/PHYSICAL DEMANDS**:
Work is typically performed in the Family Room. The individual should be able to make frequent rounds of the area. (i.e. walking, climbing stairs, bending, standing, and carrying/lifting or pushing/pulling.

**Job Type**: Part-time

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Work Location: In person

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