Housekeeping House Attendant

2 weeks ago

West Lake Hills, United States Hotel Viata Full time

**Position Summary**:
Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies.

**Primary Responsibilities/Essential Functions**:

- Sweeps, mops and vacuums floors in assigned areas according to department procedures.
- Dusts all furniture, pictures and shelves. Polishes wood, marble and other materials in public view. Cleans glass windows, doors and partitions.
- Empties trash receptacles and replaces trash bags.
- Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
- Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
- Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

**Other Responsibilities/Supportive Functions**:

- May assist with other housekeeping duties as needed.
- Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
- Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

**Qualifications (relevant experience, education and training)**:

- No formal education required.
- Prior housekeeping experience in a hotel environment preferred.
- Requires ability to serve needs of guests through verbal interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
- Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.
- Must maintain a clean and appearance and professional demeanor.

Hotel Viata is a equal opportunity employer. M/F/V/D

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