State Manager, Commercial Lines

2 weeks ago

Worcester, United States The Hanover Insurance Group Full time

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines State Management Organization is seeking a State Manager.

**Overview/Summary**:
The State Manager creates the state specific business strategy to take the CL base product structure to maximum profitability in one or more key strategic states. This position is responsible for returning better than industry performance through the development of product (pricing, underwriting appetite and product structure and enhancements) and distribution strategy under limited direction. Working directly with the distribution arm of the organization, the State Manager aggressively collaborates in the development, execution and monitoring of operating plans, including the areas of combined ratio, revenue growth, regulatory management, and legal compliance. Also, the State Manager is the primary relationship builder with state regulatory agencies and with trade associations. Lastly the State Manager is responsible for building winning strategies to address complex business issues such as maximizing the utilization of assigned risk markets.

This is a Full-time, Exempt role.

**Responsibilities/Essential Functions**:

- Strong CL product management and relationship capabilities.
- Understanding of insurance rules and regulations, policy, product, and service requirements.
- Excellent communication, negotiation and interpersonal skills
- Develop, implement, and manage operating plans for assigned states, including pricing and volume plans designed to meet or exceed Personal Lines objectives.
- Deliver on P&L. Work closely with Marketing, Operations, Claims, Actuarial, Underwriting, ATS, and Legal to develop and implement state-specific strategies to meet or exceed margin and volume and to respond to market changes.
- Monitor performance and communicate product information, pricing issues, underwriting philosophies, strategies, and financial results to team members.
- Coordinate and facilitate communication across functions and state management team.
- Maintain an in-depth knowledge of state markets and key competitors by product line.
- Maintain a broad base of industry knowledge and current economic and business trends.
- Cultivate external relationships to meet business objectives and strategic goals.
- Develop and maintain formal relationships with state regulatory agencies and trade associations.
- Weigh impact of industry and general economic trends; seize strategic and tactical opportunities, identify and counter threats for assigned areas of responsibility.
- Required Skills, Key Competencies and Experience:

- 7-10 years insurance experience with demonstrated success in developing and managing a state management

**Key Technical Competencies**:

- Business Issue Identification, Analysis and Communication
- Uses financial analytic principles, including forecasting/modeling, sales analytics, P/L statements, loss analytics, trend analysis, and root cause analysis to drive state strategy.
- Effective communication (oral, written, listening) Maintains composure under stress by behaving flexibly, exhibiting self-confidence, and thriving in stressful situations
- Analytic and Quantitative skills
- Strategic Planning
- Project Management
- Agency and Agent Management
- Understanding of how to work within Regulatory, Legal and Legislative environment
- Manage complex business activities
- Sales skills
- Decision Making
- Ability to Foster Productive Teamwork

**CAREER DEVELOPMENT**:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

**BENEFITS**:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

**Benefits include**:

- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits

**EEO statement**:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or

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