Program Manager, Leisure Services Nf4
4 weeks ago
**Duties**:
Responsible for the overall operation and management of Business Operations Division, Recreation Services, direct and indirect operations. This also includes operational oversite with other installations in the region. Manages a diversified staff, programs and activities for direct run businesses including, but not limited to, Stepp Stables, Auto Skills Center, Recreational Shooting Ranges, Recreation Checkout, and other Food Leisure Hospitality Facilities as assigned. Directs personnel, produces and guides budget implementation. Guides the issue of funds, materials and facilities needed to carry out extensive and diverse program development in all service locations on a day to day basis.
Conceptualizes new business opportunities and promotes programs and activities to increase patronage while identifying trends in keeping with the needs of the customer and properly supporting MCCS. Plans, organizes and manages workloads, internal procedures and resources to ensure maximum productivity and economic growth. Develops phased deployment schedules for various business operations, monitors and manages the accomplishment of multiple, parallel and concurrent, tasks and functions for the successful accomplishment of deadlines and business infrastructure and operational deployment. Prepares internal office financial plans, related records and reports, and exercises authority on approved budget. Monitors programs on a regular basis and initiates corrective action to ensure support of all operating programs of MCCS. Manages new property resources and provides direction on facility renovations and improvements. Develops long range plans in conjunction with internal operating directives. Makes recommendations, seeks new opportunities and works in coordination with base commanders and other MCCS divisions. Maintains awareness of industry standards and trends while exceeding the needs of the customer.
**Requirements**:
**Conditions of Employment**:
- See Duties and Qualifications
EVALUATIONS:
**Qualifications**:
**MAJOR DUTIES CONTINUED**: Properly supports MCCS and adheres to moral and welfare of the active-duty military personnel, their dependents, retired personnel and other authorized patrons. Establishes monthly and annual goals by account and ensures these goals are clearly communicated to the staff, internal and external agencies. Manages profit and loss statements to include operating expenses, payroll and overhead. Responsible for the tracking of all sales and business metrics providing necessary reports to the Director, Deputy Director, or representative, as required. Monitors and supervises the complete, accurate and timely submission of all contracted business reporting requirements.
Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety and other environmental issues and programs. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly.
Develops and ensures implementation of an activity safety program specific to activity requirements in accordance with the Base Safety Program. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate action.
Performs other related duties as assigned.
Must have strong oral and written communication skills. Demonstrates a willingness to implement and support EEO, Reasonable Accommodations, the standards of the Negotiated Agreement, other employee initiative and safety programs. Must have the ability and experience to deal effectively with military personnel. Must possess the knowledge and the ability to prepare statistical reports.
Must file and initial an annual Confidential Financial Disclosure report (OGE form 450).
Must be able to obtain and retain a Secret clearance as required.
**Additional information**:
- As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited fr
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