Customer Care Associate

2 weeks ago

Bloomington, United States GROWMARK, Inc. Full time

Customer Care Associate - GROWMARK, Inc. - Bloomington, IL -

**PURPOSE AND SUMMARY STATEMENT**
- The Customer Care Associate provides a positive customer experience and fosters relationships that support brand loyalty. Responsible for customer service functions pertaining to price and product availability inquiries, invoice corrections, invoice disputes, and incident reports.

**ESSENTIAL JOB FUNCTIONS**
- Serves as the primary customer service contact for customers and member cooperatives to increase customer service quality from contracting to order to invoice.
- Maintains a basic understanding of products and services offered by the assigned division, answers customer inquiries, and ensures timely resolution to questions from other stakeholders.
- Ensures that customer requests are completed in a timely, professional, accurate, and responsive manner.
- Learn programs and software associated with assigned division's product or service to assist customers.
- Prioritizes workflows to maximize customer satisfaction and operational efficiency and creates operational metrics by using and implementing ServiceNow.
- Communicates with all functional areas when issues arise with members/customers. Assists in developing resolutions and service strategies for each member.
- Coordinates and maintains customer accounts, contacts, and location information data within the company's operating systems.
- Coordinates with the Customer Care team to ensure on-call assistance is available to customers during busy seasons.

**OTHER JOB FUNCTIONS**
- Prepares sales, purchases, inventory, and other reports as requested.
- Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
- Performs all other duties as assigned.
- Responsible for encouraging, supporting, and promoting innovative practices, ideas, and technologies within the team.

**REQUIREMENTS**
- Normally requires a college degree in a business-related field or equivalent.
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential.
- Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.
- Proven professional communication, interpersonal, persuasion, and customer service skills.
- Proven computer skills and the ability to use the computer to enhance business processes.
- Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position.
- Ability to work hours considered outside a normal workday during busy and peak seasons.
- Must have and maintain a valid driver's license and satisfactory driving record.
- Must have the ability to travel independently and overnight as necessary.
- Must have the ability to acquire and maintain a United States Passport.
We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

**Nearest Major Market**:Bloomington IL
**Nearest Secondary Market**:Normal
**Job Segment**:Testing, Outside Sales, Scientific, Facilities, Customer Service, Technology, Sales, Engineering, Operations

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