Access Services Rep, Fch

2 weeks ago

Menomonee Falls, United States Froedtert Health Full time

**Discover. Achieve. Succeed. **#BeHere**

***

**Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.***

**This job is HYBRID.**

**FTE: 0.500000**

**Shift: Shift 2**

**Week A: Thursday - 1:00pm - 9:30pm Friday - 1:00pm - 9:30pm**

**Week B: Monday - 1:00pm - 9:30pm Saturday - 8:00am - 4:30pm Sunday - 8:00am - 4:30pm
**Job Summary**:
The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.

**EXPERIENCE DESCRIPTION**:
A minimum of 1 year of customer service experience is required. Previous telecommunications and hospital experience is preferred.

**EDUCATION DESCRIPTION**:
High School diploma or equivalent is preferred.

**SPECIAL SKILLS DESCRIPTION**:
Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products. Experience with the Electronic Medical Record, Epic is a plus.

**Perks & Benefits at Froedtert Health**

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

- Paid time off
- Growth opportunity
- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

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