Program Manager I, Amazon Inbound Transportation

1 week ago


Tempe, United States Amazon.com Services LLC Full time

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field - 1+ years of program or project management experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Knowledge of SQL - 1+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience working cross functionally with tech and non-tech teams

Amazon's Inbound Transportation Shipper Support Team (AIT-SS) works to ensure that our shippers receive the highest level of performance. We design and implement processes to protect the inbound shipping experience while minimizing friction caused by disruptions. We are looking for a Program Manager with a passion for people, process, and technology to drive initiatives that will transform operations and enhance the shipper experience.

Key job responsibilities
- Lead and drive process improvements (short-term wins) as well as process design/redesign (long-term wins) efforts.
- Support administrative-related activities and continuously identify new areas for improvement.
- Own the improvement of metrics in Decision Quality by collaborating with operations, program, product, and policy teams.
- Create and implement deep dives into metrics and continuously improve methods for analyzing performance data.
- Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
- Perform quantitative analysis of key process indicators to identify opportunities for process improvement.
- Drive process standardization across the team.
- Develop mechanisms to surface known best practices and initiate mechanisms to automate.
- Collaborate with and influence the product management, operations, and leaders on individual projects, milestones, and risks.
- Form the critical feedback link between operations teams and product teams using anecdotes and supporting data to drive a continuous improvement cycle.

A day in the life

Each day, you'll assist in the daily team start of shift by ensuring that necessary data is available. You'll also participate in and provide data for daily and weekly business reviews. In addition, you'll participate or host best practice reviews to ensure the team is able to provide an excellent shipper experience.

About the team

The Amazon Inbound Transportation Shipper Support team was established in October 2021 out of a need to create single-thread ownership and leadership over our inbound shipper experience. Faced with a heavy volume of shipper missed pickup cases, the team rapidly earned a reputation for quick, impactful results by improving service levels and driving speed in resolving our shippers' concerns.

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Tempe, AZ, USA



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