Help Desk Analyst

**Applicants MUST be located within 30 minutes of the job site as per SLA.**

**Responsibilities**:

- Provide technical support and troubleshooting assistance to end-users
- Respond to help desk tickets and resolve issues in a timely manner
- Install, configure, and maintain computer hardware and software
- Assist with network administration tasks, including LAN and Windows Server management
- Communicate effectively with users to understand their technical issues and provide appropriate solutions
- Document all support activities and resolutions in the help desk ticketing system
- Collaborate with other IT team members to ensure smooth operation of the help desk

**Requirements**:

- Proven experience in a help desk or technical support role
- Strong knowledge of computer hardware, software, and networking concepts
- Familiarity with Windows operating systems, Microsoft Office Suite, and TCP/IP protocols
- Ability to analyze and troubleshoot technical issues independently
- Excellent communication skills, both verbal and written
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to work well under pressure in a fast-paced environment
- Apple device support skillsets
- Knowledge of firewall configurations and security protocols is a plus
- Flexible to rotations in shift schedule
- Pay rate non-negotiable
- Must be able to regularly commute to job site in Newburgh, NY. This role is fully in-person.

**Applicants MUST be located within 30 minutes of the job site as per SLA.**

Applicants can expect to hear back within 2-3 business days.

Pay: $21.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Experience level:

- 1 year
- 2 years

Schedule:

- 8 hour shift

**Experience**:

- Desktop Support: 1 year (required)
- Office365: 1 year (required)

Ability to Commute:

- Newburgh, NY (required)

Ability to Relocate:

- Newburgh, NY: Relocate before starting work (required)

Work Location: In person