![Holiday Inn Grand Rapids Downtown](https://media.trabajo.org/img/noimg.jpg)
Night Auditor
1 week ago
The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. The hotel offers many benefits for team members working an average of 30 hours per week or more.
**A Day in the Life**:
- You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive in guest interactions at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- You will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
**Requirements**:
- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate preferred
- Experience working at a hotel establishment (IHG or Opera PMS experience highly desired)
- Flexible personal schedule to work 11pm to 7am shifts
- Proficiency with computers
- Basic math skills
- Detail Oriented
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- The ability to input and access information in the property management system and/or points-of-sale system
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment
Pay: $15.00 - $16.50 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- This role requires working a minimum of 2 days in a row per week consistently. Additional days available based on occupancy. Which two days per week fits your schedule?
- We are an industry that works on the weekends and holidays. Are you available to regularly work weekends and fairly scheduled holidays?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel experience: 1 year (preferred)
Shift availability:
- Overnight Shift (required)
Work Location: In person
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