Branch Supervisor

**Job Description**:
**DEPARTMENT: Retail Banking**
**REPORTS TO: Branch Operations Manager**
**SUPERVISES: Branch Staff**
**FLSA STATUS: Non-Exempt**
**SALARY RANGE: $26.00 - $31.00 per hour
***:
The Operations Supervisor is responsible for supporting the Operations Manager in managing the operational
functions within the branch and will run the branch independently in the absence of the Operations Manager. The
Operations Supervisor displays strong organization, supervisory, leadership, and managerial skills and conducts
ongoing training on products and services.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
The essential job functions include, but are not limited to the following:

- Collaborate with Operations Manager in the preparation, accuracy and timely transmittal of all reports

required by the Bank and/or regulatory agencies related to customer service and branch operations.
- Resolve and handle all levels of complex matters in the areas of customer accounts, transaction activity

and employee handling of transactions.
- Assist customers with inquiries and issues, complying with Bank regulations and policies.
- Ensure that internal controls are maintained each day as necessary to protect the Bank appropriately for

the processing of branch cash, wire transfers, legal processes, special collections, rejected debits, large
items, overdrafts, issuance of official checks and monetary instruments, stop payment orders, return or
chargeback items, holds and warnings, hold notices, and currency transactions reports.
- Work closely with branch management to identify and implement effective solutions to reoccurring

problems or concerns.
- Approve checks and large cash transaction activity within assigned authority.
- Actively develops and mentors’ staff consistently by training and establishing performance plans for

employees. Exhibits strong leadership skills. Adheres to the Bank’s policies by fairly enforcing
procedures. Demonstrates high standards of professional conduct.
- Coach employees regularly. Identifies strengths and weaknesses of employees and effectively writes

performance evaluations. Delivers disciplinary action as needed.
- Actively participates in attaining business development goals.
- Supports teller and new accounts functions, operating a teller and/or new accounts desk as needed.

**REQUIRED KNOWLEDGE:
- Regulation CC, Regulation DD, Regulation D, Regulation E (EFT), Regulation BB (CRA)
- Basic knowledge of Regulation B (ECOA)
- Bank Secrecy Act (BSA)
- Anti-Money Laundry (AML)
- Bank Protection Act (Security)
- Fair Credit Reporting Act
- Branch and Teller Operations
- New Account Procedures and Customer Documentation Requirements
- Safe Deposit Box Procedures
- Products & Services
- FDIC Insurance
- Privacy Laws

**QUALIFICATIONS (Education, Knowledge, Skills, and Abilities):
- High School Diploma or equivalent required; bachelor’s degree preferred.
- Minimum of (2) years branch experience managing branch employees and/or managing sales or
- operations of the branch.- Thorough knowledge of bank policies and procedures.
- Supervisory, mentoring, motivational and coaching skills.
- Clear understanding of the English Language (Spoken & Written).
- Basic mathematics skills.
- Excellent customer service, critical thinking, judgment, and problem-solving skills.
- Ability to work effectively in a team environment, and willingness to contribute to team efforts and
- goals.- Bilingual in English and Chinese/Mandarin preferred.

**PHYSICAL DEMANDS AND WORK ENVIRONMENT**:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this position. Reasonable accommodation may be made to enable individuals
with disabilities to perform the functions.
The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to
10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

**NOTE**:
This job description is a summary of the job duties and requirements that are essential to the evaluation of the
job. It is not intended to be complete in detail. These responsibilities are typical for this job; however, on occasion,
individuals in this position may be required to perform functions of a higher or lower skill level not included in this
job description.