Remote Cantonese Bilingual Member Engagement

3 weeks ago

Cocoa Beach, United States Benelynk Full time

**Training Begins on**

**Monday, July 15, 2024**

**COMPANY OVERVIEW**

Here at BeneLynk, our mission is to improve lives and positively impact Social Determinants of Health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

**REMOTE MEMBER ENGAGEMENT COORDINATOR (Cantonese speaking)**

***

We are actively seeking experienced and outstanding **Cantonese/English speaking Remote Member Engagement Coordinators** who have experience working in a **heavy production-based environment** within an active **Inbound/Outbound Call Center** to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The programs you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.

**ESSENTIAL RESPONSIBILIES**
- Meet production/departmental goals by answering inbound/outbound calls to screen Medicare Advantage plan members to determine pre-eligibility status for additional benefits.
- Review member’s needs and provide assistance with general social programs.
- Meet daily, weekly, and monthly performance metric related to schedule adherence, telephone availability, working rate, and Key Performance Indicators (KPI).
- Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
- Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
- Participate in BeneLynk’s required staff and operational development programs. Be a team player and communicate openly and honestly.
- Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
- Other duties as assigned.

**QUALIFICATION REQUIREMENTS**
- _ Education_ - High School or General Education Degree (preferred)
- _ Experience_ - A minimum of **six (6) months** of experience in both Inbound and Outbound Call Centers, with direct client interaction. Customer Service and persuasion skills are a must. Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
- _ Language Skills_ - Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled population. Bi-lingual (English & Cantonese).
- _ Reasoning Ability_ - Ability to align and communicate appropriate resources and programs based on member’s qualifications.
- _ Network Capability_ - Reliable and high-speed internet connection is a must.
- _ Remote Environment _- must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.
- Experience in benefits enrollment and social programs is a plus.
- Remote experience a plus.

**NEW HIRE TRAINING EXCEPTATIONS**

Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.

July 15th New Hire Training class will begin on Monday, July 15, 2024 and continue through August 9, 2024. The 4-week training class hours will be Monday through Friday, 9AM - 6PM Eastern Time

We Offer Competitive Salaries And Benefits:

- Monthly bonus incentives
- Medical, dental, vision, and employee assistance program benefits
- 401K match
- 23 paid days annually
- Business casual dress
- Streaming Service Reimbursement
- Monthly recognition
- Weekly trivia games
- Excellent growth & advancement opportunities

**WORK ENVIRONMENT**
- This role is a remote position.
- BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space.

**POSITION TYPE/ EXPECTED HOURS OF WORK**
- Full-time /Non-Exempt (Hourly)
- Hours vary.

**SALARY**
- $18.50 - $20.00 Per Hour, depending on experience

**EEO STATEMENT**

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment her

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