Design Centre Experience Associate

3 weeks ago

Ashburn, United States Van Metre Companies Full time

As a **Design Centre Experience Associate **at Van Metre Homes, your primary responsibility is to provide an outstanding experience for both potential and current buyers. This involves leading engaging browsing sessions at the Design Centre, effectively using the Client Relations and Contract Management systems, and accurately documenting and managing home selections and pricing. As a Design Centre Experience Associate at Van Metre Homes, your role is crucial in preparing our buyers for the construction of their new homes and to the overall success of Van Metre Homes.

**Competencies**
- Supports projects with an open mind and positive attitude
- Understands the prospect and buyer experiences
- Adapts to changing circumstances and works within an agile framework
- Instills trust among internal and external teams through exceptional communication
- Forecasts challenges, pre-determines solutions, and creatively problem solves
- Works independently _and_ cross-functionally within internal and external teams
- Approaches a challenge as an opportunity to innovate and improve performance.
- Obsessed with growth and learning from best-in-class leaders and brands
- Ideates with a data-oriented and customer-centric mindset

**Design Centre Experience Associate Responsibilities**
- **Sales Operations**:

- Provide support by assisting the Design Centre Team with Browse and Final Appointments.
- Maintain communication with Structured Wiring vendors until final proposals are received.
- Collaborate with onsite Community Experience teams to complete home selections.
- Compile weekly and monthly selection reports.
- Maintain the cleanliness of the Design Centre and its displays.
- **Record Maintenance**:

- Update and manage Client Relations and Contract Management software programs to ensure accuracy.
- Perform routine administrative tasks including handling Word documents, pricing, promotional materials, supply inventory, structured wiring accounts, diagrams, tracker spreadsheets.
- Address and manage selection revisions, discontinued or backordered materials, change orders, and custom design option requests.
- Validate Design Centre paperwork prior to buyer finalization.
- Ensure accuracy of interior 3D renderings for spec homes.
- Submit finalized Design Centre paperwork for processing and release.
- Track and resolve missing addendums and deposit schedules.

**Experience**
- Demonstrated sales and design experience, in the home building industry, preferred
- HubSpot experience, preferred
- Proven track record of meeting or exceeding goals
- Ability to work a flexible schedule, including weekends and evening hours
- Exceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skills

**Required Qualifications**
- Valid Driver's License
- Minimum High School Diploma or equivalent
- Bachelor's Degree, preferred_ _
- Proficiency with MS Word, MS Excel, Outlook, and Adobe Acrobat
- A Realtors License is NOT required, and an active licensee will be required to inactivate their license.

Van Metre Companies has been named a Top Workplace by the Washington Post for seven consecutive years We have received the Washington Business Journal's Best Places to Work Award for the last six years, and have received their Corporate Philanthropy Award for the last nine years in a row

We offer excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and company paid volunteer time to refresh their bodies and minds.

**Van Metre Mission Statement**

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

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