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Customer Service Specialist I
3 months ago
About the company:
We are an emergency medical device sales and consulting firm, focused on public safety. We provide emergency medical equipment consulting, sales, and program management to all pre-EMS industries. Examples are government agencies, law enforcement agencies, schools and colleges, public and private buildings, large and small corporations, places of worship, etc.
Our mission is to help organizations be prepared to respond in a workplace medical emergency confidently and successfully, preventing loss of life from sudden cardiac arrest and life-threatening bleeding.
We are very customer service oriented, and maintain high quality relationships with our clients by providing attentive, ethical, customized, and professional services.
The position will be work-from-home with regular in-person training in Sacramento, CA. It is imperative that you have a quiet work space for answering client phone calls, and space to keep office equipment and a small inventory of product (temperature controlled).
Job Duties:
- Run and sort reports from a client database, for the purpose of notifying current book of clients when it is time for them to place an order for replacement parts
- Issue quotes, sometimes based on client contract requirements
- Maintain regular and ontime follow-up and escelated notices to clients who have yet to place orders
- Fulfill orders as they come in, via USPS and UPS drop-offs
- Fulfill orders via placing purchase orders for drop shipments from manufacturers and vendors
- Client follow-up for maintenance records, after orders have been shipped
- Maintain all records of client communications, quotes issued, order fulfillment, and equipment maintence
- Update database accurately with new equipment parts' expiration dates, as maintenance documentation is received
- Update client notes with new contract details
- Maintain small inventory in your office space, and maintain inventory tracking for incoming and outgoing products
Qualifications:
- Must be proficient in Microsoft Office, and have a high level of comfort with web apps
- Experience with Microsoft Excel and Google Sheets
- Must be able to work productively from home
- Experience working in a database
- Problem solving skills
- Time management
- Customer service oriented
- High attention to detail is a must
- Excellent multi-tasking skills
- CPR/AED certified, and knowledge of sudden cardiac arrest a major plus
Pay: $50,000.00 - $55,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Work from home
Experience level:
- 3 years
Shift:
- 8 hour shift
Work setting:
- In-person
**Education**:
- Associate (preferred)
**Experience**:
- Customer Service: 3 years (required)
Ability to Relocate:
- West Sacramento, CA 95691: Relocate before starting work (required)
Work Location: In person
