Sterling - Air Logistics Customer Care Specialist

2 weeks ago

Herndon, United States Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling, our Herndon site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.
** Your Role**: As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. You will be on first shift in this position, reporting to the Herndon office
** Your Responsibilities**:

- Take job orders from clients, (including but, not limited to routing shipments, classifying of service type, establishing a deadline and printing the job order)
- Provide clients with notification and follow-up (including flight and customs delays, proof-of-delivery, charges, problem resolution,)
- Includes understanding the clients' internal requirements and nuances to better service their needs
- Report to Air Logistics Aerospace Customer Care Manager
- Flexibility Required. Must work one weekend day and some holidays as required. Training takes place during morning shifts, but this role will be for the 2nd shift (3pm-11pm) or 3rd shift (11pm-7am)


**Your Skills and Experiences**:

- Associate's degree or equivalent experience
- 6+ months experience in Air Logistics
- 1+ year of Customer Service Experience
- US and World Geography knowledge

**Good Reasons to Join**: At Sterling we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25.00- $28.70. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Sterling reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

US Talent Acquisition

  • Sterling - Air Logistics Customer Care Specialist

    1 week ago

    Herndon, Virginia, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling, our Herndon site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be...

  • Sterling - Air Logistics Customer Care Specialist

    3 days ago

    Herndon, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling, our Herndon site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be...

  • Sterling - Air Logistics Customer Care Specialist

    1 week ago

    Herndon, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling, our Herndon site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be...

  • Sterling- Air Logistics Aerospace Customer Care

    1 week ago

    Herndon, United States Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Sterling. Our Herndon branch is looking for a new Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team. ** Your Role**: As a Customer Care Specialist,...

  • Sterling -Weekend Air Logistics Operations Manager

    19 hours ago

    Herndon, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? We invite you to join one of the most successful international logistics organizations here at Sterling. Our Herndon branch is looking for a new Air Logistics Operations Manager to join our Air Logistics team. Your Role You will direct and...

  • Sterling -Weekend Air Logistics Operations Manager

    10 hours ago

    Herndon, Virginia, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? We invite you to join one of the most successful international logistics organizations here at Sterling. Our Herndon branch is looking for a new Air Logistics Operations Manager to join our Air Logistics team. Your Role You will direct and...

  • Quick/Sterling-Air Logistics Trucking Expert

    4 days ago

    Herndon, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Quick/Sterling, our Herndon is looking for a new Quick and Sterling Air Logistics Trucking Expert to join our Air Logistics team. Your Role Your job duties include onboarding services, negotiating contracts, and evaluating performance. You...

  • Quick/Sterling-Air Logistics Trucking Expert

    3 days ago

    Herndon, Virginia, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Quick/Sterling, our Herndon is looking for a new Quick and Sterling Air Logistics Trucking Expert to join our Air Logistics team. Your Role Your job duties include onboarding services, negotiating contracts, and evaluating performance. You...

  • Customs Specialist

    2 days ago

    Herndon, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Entry-Level Logistics Specialist

    2 weeks ago

    Herndon, United States ROCS Grad Staffing Full time

    Job DescriptionJob DescriptionWhy You Want To Work Here:We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing organization. We provide global support and looking for someone who is a quick learner with strong problem solving...

  • Entry-Level Logistics Coordinator

    3 weeks ago

    Herndon, United States ROCS Grad Staffing Full time

    Job Description Job Description We are the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a...

  • Entry-Level Logistics Coordinator

    1 month ago

    Herndon, United States ROCS Grad Staffing Full time

    Job DescriptionJob DescriptionWe are the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a...

  • Entry-Level Logistics Coordinator

    2 months ago

    Herndon, United States ROCS, Inc Full time

    We are the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production...

  • Logistics Specialist

    3 weeks ago

    Herndon, United States ROCS Grad Staffing Full time

    Job DescriptionJob DescriptionWhy You Want To Work Here:We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing organization. We provide global support and looking for someone who is a quick learner with strong problem solving...

  • Material Coordinator/logistics Specialist

    5 days ago

    Herndon, United States Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Builder Specialist

    7 days ago

    Herndon, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Customer Order Specialist- Aog

    2 days ago

    Herndon, United States Airbus Full time

    Notice: Know Your Rights: Workplace Discrimination is Illegal - Notice: Pay Transparency Nondiscrimination (English) - Aviso: Transparencia en el Pago No Discriminación (Spanish) **Satair **is looking for a Customer Order Specialist to join our AOG department based in **Herndon, VA.** The Aircraft on Ground (AOG) Customer Order Specialist (COS) is...

  • Logistics Lead with Security Clearance

    1 month ago

    Herndon, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Customer Order Specialist

    3 days ago

    Herndon, United States Satair USA, Inc. Full time

    Notice: Know Your Rights: Workplace Discrimination is Illegal - Notice: Pay Transparency Nondiscrimination (English) - Aviso: Transparencia en el Pago No Discriminación (Spanish) **Satair **is looking for a Customer Order Specialist to join our AOG department based in **Herndon, VA.** The Aircraft on Ground (AOG) Customer Order Specialist (COS) is...

  • Logistics and Asset Management Lead

    1 day ago

    Herndon, United States Dhara Consulting Group Full time

    Today - Top Secret/SCI - Unspecified - Polygraph - Logistics - Herndon, VA** (ON-SITE/OFFICE)** **Date Posted**: 2024-03-07 **Country**: United States of America **Location**: VA531: 13900 Lincoln Park Dr, Herndon 13900 Lincoln Park Drive Suite 220, Herndon, VA, 20171 USA **Position Role Type**: Onsite Nightwing, the foundation of everything we do is...