Customer Service Representative
2 weeks ago
**Club Role - Customer Service Representative (CSR)**
- Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team_
**Job Summary**
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
**Duties & Responsibilities**
- Greet and check in all members, guests, and prospective members
- Answer phone calls in a polite and professional manner
- Inform prospective members about our membership options and current promotions
- Facilitate necessary updates to members’ accounts
- Ensure all retail items are fully stocked
- Operate the POS system and accept payments
- Assist in maintaining the neatness and cleanliness of the club
- Other duties as assigned
**Qualifications**
- High school diploma or equivalent
- Customer service - 1 year (preferred)
- CPR/AED certification (preferred)
- Basic computer proficiency
- Professional attitude
- Upbeat and positive personality
- Efficient and effective communication skills
- Ability to multi-task and excel in a busy environment
**Job Requirements**
- Pass drug screening
- Background check
- Use of finger scan technology for recording time worked
- Not eligible to work remotely
**Job Types**: Full-time, Part-time
Pay: $13.25 - $16.00 per hour
Shift:
- Day shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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