Video Security

3 weeks ago


Irvine, United States Netwatch North America Full time

**Company Overview**

As the global leader in video monitoring services, Netwatch North America is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.

We value our culture of teamwork, accountability, and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognize that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously, developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact. This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.

**Position Overview**
Netwatch North America is looking for positive and professional Video Intervention Specialist to fill positions at our high security video and alarm monitoring facilities.

The Video Intervention Specialist is integral keeping our customers safe and to the success Netwatch North America business. This position requires excellent customer service skills, attention to detail, ability to stay focused and the ability to react appropriately to security related situations in a timely and a professional manner.

Our Video Intervention Specialists work in an extremely fast-paced environment processing video activations. Our employees manage client security and video alarms from our monitoring center environment, making both in and out-bound calls to clients and their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of a Public Address (PA) system, and detailed written documentation to follow-up security related occurrences.

Netwatch North America trains their Video Intervention Specialists as part of the on-boarding process. Training is fully paid for by the Company and is conducted as part of the employee’s regular work-shift

We have several work-shifts available to include day and night shifts and our employees are paid on a weekly basis. The Video Intervention Specialist position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. We have positions available in both Lake Forest, California and Irving, Texas.

**Primary Responsibilities**
- To monitor the alarm systems and action any alarm activations in accordance with client instructions.
- Act as a point of contact for Netwatch North America’s customers globally who are experiencing security breaches and service issues.
- Respond appropriately to emergency and non-emergency situations.
- Follow standard operating procedure when managing and responding to all security related calls or incidents.
- Responsible for inbound and outbound phone calls to police and responding agencies.
- Demonstrate an exceptional level of customer service.
- When intrusions occur, create detailed Incident Reports - which would include documentation of all contacts reached and actions taken.

**Position Requirements**
This position requires strong verbal communication and customer service skills. This is a computer-based position with intervention communication happening by telephone only.
- Required - High School Diploma or Equivalent.
- At least one (1) year CCTV/ Security video monitoring experience.
- At least one (1) year customer service experience.
- Exceptional attention to detail skills.
- Good active listening skills.
- Strong critical thinking skills with the ability to exercise good judgement under pressure.
- Ability to multitask.
- Ability to communicate clearly; clear and consistent speech, reading, and writing in English, required.
- Comfortable typing, navigating, reading, and interpreting documentation on a Windows based computer.
- Ability to work at desk for extended periods of time (sitting or standing).
- Basic mental math for converting time zones and reading military time.
- Ability to work holidays when a holiday falls on scheduled work-shift.

Netwatch North America offers the following health benefits plans for employees working a minimum of 30 hours per week.
- Medical, Dental, Vision and Life Insurance plans.
- Vacation accrual (and Sick time in California).
- Netwatch North America also offers eligible employees a 401(k) plan with a Company match.

**Job Location**: Lake Forest, California

**Position Type and Expected Hours of Work**:
This is a full-time, non-exempt position. Employees are expected to work both weekend days and all employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year,


  • Cctv Security

    2 months ago


    Irvine, United States Netwatch North America Full time

    **Company Overview** As the global leader in video monitoring services, Netwatch North America is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they...


  • Irvine, United States Allied Universal® Full time

    Hospital Security Operation Center Dispatcher **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and...


  • Irvine, United States Allied Universal® Full time

    Hospital Security Operation Center Dispatcher **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and...


  • Irvine, United States IPS Security Full time

    Job DescriptionJob DescriptionCompany DescriptionIPS is one of the top security providers in California and Nevada. With a 15-year history of providing security for some of the largest festivals and venues, our customers know that we have both the people as well as the processes to ensure their guests’ and employees’ safety.At IPS Security, Our Core...


  • Irvine, United States IPS Security Full time

    Job DescriptionJob DescriptionCompany DescriptionIPS is one of the top security providers in California and Nevada. With a 15-year history of providing security for some of the largest festivals and venues, our customers know that we have both the people as well as the processes to ensure their guests’ and employees’ safety.At IPS Security, Our Core...


  • Irvine, United States Business Communications Solutions Full time

    Job DescriptionJob DescriptionBCS Consultants (BCS) is a low-voltage cabling, AV and security solutions installer based in Irvine, California. BCS provides business technology integration services ranging from design-build consulting through project planning to post-installation training and support.We are looking for a self-motivated, EXPERIENCED,...


  • Irvine, United States Business Communications Solutions Full time

    Job DescriptionJob DescriptionBCS Consultants (BCS) is a low-voltage cabling, AV and security solutions installer based in Irvine, California. BCS provides business technology integration services ranging from design-build consulting through project planning to post-installation training and support.We are looking for a self-motivated, EXPERIENCED,...


  • Irvine, United States Business Communications Solutions Full time

    Job DescriptionJob DescriptionBCS Consultants (BCS) is a low-voltage cabling, AV and security solutions installer based in Irvine, California. BCS provides business technology integration services ranging from design-build consulting through project planning to post-installation training and support.We are looking for a self-motivated, EXPERIENCED,...


  • Irvine, United States Business Communications Solutions Full time

    Job DescriptionJob DescriptionBCS Consultants (BCS) is a low-voltage cabling, AV and security solutions installer based in Irvine, California. BCS provides business technology integration services ranging from design-build consulting through project planning to post-installation training and support.We are looking for a self-motivated, EXPERIENCED,...


  • Irvine, United States Hoag Memorial Hospital Presbyterian Full time

    **Salary Range**: $19.0800 - $29.3200 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education. **Multiple opportunities in Irvine: Full-Time and Part-Time on all shifts.** Serve and protect frontline workers, physicians, patients, and visitors at Orange County’s highest ranked hospital! Hoag’s...


  • Irvine, United States Authentica Media Full time

    READ THESE INSTRUCTIONS FIRST. ** 1) DO NOT USE EASY APPLY- we can't turn it off but we will not review Easy Apply applications. 2) Please only apply to the gmail if you have corporate AND medical / science experience + field producing with heavy interviewing, and mention these high up in your cover letter. 3) We are heavily favoring Southern California...


  • Irvine, United States Authentica Media Full time

    READ THESE INSTRUCTIONS FIRST. ** 1) DO NOT USE EASY APPLY- we can't turn it off but we will not review Easy Apply applications. 2) Please only apply to the gmail if you have corporate AND medical / science experience + field producing with heavy interviewing, and mention these high up in your cover letter. 3) We are heavily favoring Southern California...


  • Irvine, United States Authentica Media Full time

    READ THESE INSTRUCTIONS FIRST. ** 1) DO NOT USE EASY APPLY- we can't turn it off but we will not review Easy Apply applications. 2) Please only apply to the gmail if you have corporate AND medical / science experience + field producing with heavy interviewing, and mention these high up in your cover letter. 3) We are heavily favoring Southern California...


  • Irvine, United States Zeektek Full time

    Job DescriptionWe have a direct hire position open for a Manager of Cyber Security - Vulnerability and Operations. A background in DevSecOps is very important to this role. The position is a hybrid schedule of 3 days on-site in Irvine. On-site days are Mon - Wed, with Thurs and Friday being remote. There is some flex with schedules as well. Specialized...


  • Irvine, United States Irvine Auto Retail II Inc Full time

    Job DescriptionJob DescriptionLocation: Irvine, CA (On site) | Type: Full Time | Hourly Pay Rate: $16.50 + BonusWe are seeking an MPI Coordinator to join our team and support our Service Technicians in creating informative and engaging multi-point inspection (MPI) videos for our customers. In this role, you will be responsible for producing videos that...


  • Irvine, United States Irvine Auto Retail II Inc Full time

    Job DescriptionJob DescriptionLocation: Irvine, CA (On site) | Type: Full Time | Hourly Pay Rate: $16.50 + BonusWe are seeking an MPI Coordinator to join our team and support our Service Technicians in creating informative and engaging multi-point inspection (MPI) videos for our customers. In this role, you will be responsible for producing videos that...

  • Sr. Electrical

    4 weeks ago


    Irvine, United States TRL11, Inc. Full time

    Job DescriptionJob DescriptionTRL11 is a venture backed deep tech / defence tech startup bringing cutting-edge video technology to Aerospace applications. Based in Irvine, CA, we are seeking highly passionate, skilled and experienced Senior Electrical / Electronics Engineers with a focus on cutting edge camera / edge processing technology, to join our team....

  • Sr. Electrical

    3 weeks ago


    Irvine, United States TRL11, Inc. Full time

    Job DescriptionJob DescriptionTRL11 is a venture backed deep tech / defence tech startup bringing cutting-edge video technology to Aerospace applications. Based in Irvine, CA, we are seeking highly passionate, skilled and experienced Senior Electrical / Electronics Engineers with a focus on cutting edge camera / edge processing technology, to join our team....

  • Sr. Electrical

    3 weeks ago


    Irvine, United States TRL11, Inc. Full time

    Job DescriptionJob DescriptionTRL11 is a venture backed deep tech / defence tech startup bringing cutting-edge video technology to Aerospace applications. Based in Irvine, CA, we are seeking highly passionate, skilled and experienced Senior Electrical / Electronics Engineers with a focus on cutting edge camera / edge processing technology, to join our team....

  • Systems Engineer

    4 weeks ago


    Irvine, United States TRL11, Inc. Full time

    TRL11 is a venture backed deep tech / defence tech startup bringing cutting-edge video technology to Aerospace applications. Based in Irvine, CA, we are seeking highly passionate, skilled and experienced Systems Engineer with expertise in defining, integrating, and validating electronics and avionics.  The systems engineer will be responsible for our video...