Collections Agent

Job Summary:
**Duties**:

- Contact individuals with overdue payments
- Negotiate payment plans and terms
- Update account status records
- Utilize accounting software for accurate documentation
- Handle inbound and outbound calls professionally
- Provide exceptional customer service during interactions
- Understand debits and credits for credit union accounting
- The ability to file WID's, to file proof of claims for bankruptcies, to handle incoming garnishments, liens, levies.
- The ability to complete garnishments.
- The ability to handle all aspects of repossessions for vehicles.

Qualifications:

- Proficiency in financial concepts and terminology
- Strong communication and negotiation skills
- Ability to work independently and as part of a team
- Knowledge of telemarketing techniques for collections

This position offers the opportunity to work in a dynamic environment where your skills will be valued. If you meet the qualifications and are looking to advance your career in collections, we encourage you to apply.

Pay: $19.00 - $22.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Disability insurance
- Paid sick time

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Office

**Education**:

- Associate (required)

**Experience**:

- Microsoft Excel: 1 year (required)
- Customer service: 1 year (required)

Ability to Commute:

- Hopewell, VA 23860 (required)

Ability to Relocate:

- Hopewell, VA 23860: Relocate before starting work (required)

Work Location: In person