Student Finance Advisor
2 months ago
**Job Title: Student Finance Advisor (Admin D)**
**Job Code: 12026**
**Job Location: Sanford, FL (On-Site)**
**Job Schedule: 1**st** Shift M-F**
**Essential Functions**:
- Guides and advises students and prospective students concerning the flight training costs and payments. Provides one-on-one advising for students, parents, or others regarding financial issues, payments required, and collections.
- Provides outreach and exceptional customer service to assist customers with payment related inquiries. Handle customer questions, complaints, and inquiries.
- Explains finance policies and procedures.
- Analyzes and audits records to determine payments are made in full.
- Leads procedures to ensure payments are collected.
- Maintains information in student database, including pricing for flight training expenses.
- Reviews student academic progress to confirm payments are made at correct milestones.
- Ensures privacy of confidential financial records
- Create and implement debt collection courses of action.
- Negotiates specific payment plan arrangements with customers.
- Investigate discrepancies to resolve outstanding customer accounts.
- Manages customer transactions in electronic systems, including SAP and student record systems.
- Advanced experience with Excel and other MS office tools.
- Organized and efficient, proactive problem-solver
- Excellent communication skills with the internal team and for the customers.
- Solutions-driven, always seeking ways to turn a negative into a positive.
- Able to handle and respond to communication on multiple platforms in a timely manner.
- Proactive with thinking through solutions to situations before they become problems.
- Takes ownership of handling issues as they arise and feels empowered to problem-solve them by seeking feedback from the appropriate parties as needed.
- Must be able to travel up to 10%.
**Qualifications**:
- Requires highly developed job knowledge/skills typically obtained by a combination of education and experience.
- High School Diploma or equivalent with eight (8) years of Finance advisor experience.
- 2 years post-secondary/associates degree with four (4) years prior Finance advisor experience.
- Must be a US Citizen.
**Preferred Additional Skills**:
- Knowledge of debt collection legal requirements.
- Account management experience.
- Knowledge of creating and reviewing accounts receivable records.
LI-AH1
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