Medical Assistant, Per Diem

2 weeks ago

Boston, United States FENWAY HEALTH Full time

Description:
Our nursing staff are the heart and soul of Fenway Health. Every day, they work tirelessly to ensure that our patients receive compassionate, high-quality care. We are currently seeking Per Diem Medical Assistants to join our team of mission-driven nurses at our outpatient community health center. As a Medical Assistant, you will provide direct patient care, support for medical providers, and administrative support for other clinic functions to ensure our patients receive the highest quality care.

**Representative Duties**:
**Provides direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic**
- Organizes and prepares patient visits including patient summary sheets, labels, and huddle sheets for daily clinic
- Prepares exam rooms for the patient encounter; restocks, and cleans as necessary
- Calls patients from the lobby into the exam room using two patient identifiers and using proper pronouns
- Obtains chief complaint, vital signs, allergies, surveys, screenings, and consent forms from patient
- Prepares office visit note and documents vital signs in CPS
- Assists with patient care under the direction of the medical provider, RN or LPN
- Administers all CLIA waived lab tests and medical tests (e.g. EKG, Spirometry UA, HCG, rapid HIV, PPD administration) and procedures (e.g. ear lavage) as per protocol and medical provider orders.
- Assists with the collection and transport of lab samples.
- Demonstrates competency in mailings, sorting of mail, filing, faxing, e-faxing and other duties to support administrative office needs
- Participates in Patient-Centered Medical Home (PCMH) by reviewing patient charts for health screenings due
- Understands and maintains standard precautions in all clinical activities, uses PPE appropriately
- Chaperones patients as needed during physical/pelvic exams
- Coordinates in-clinic services between client services, the lab, providers, MAs, and nurses to assist with timely and smooth patient flow
- Demonstrates teamwork and works to build cohesive, professional relationships with all Fenway Health employees and patients
- Performs phlebotomy if deemed competent
- Administers vaccines if eligible by states guidelines
- Provides clinical support for walk-in patients
- Assists in emergencies as trained, calls for outside help or transport as directed

**Effectively maintains medical supply stock, medication supply stock, equipment in working order and cleanliness of clinic**
- Maintains equipment in good working order, and notifies supervisor of broken equipment. Notifies supervisor of needed equipment or tools including suggestions for improvements in supplies
- Removes broken equipment from service, labels it appropriately and notifies supervisor of issue with the item.
- Cleans, organizes and exam rooms, supply closets, utility rooms between patient visits as needed throughout the day
- Disinfects exam rooms and equipment daily and after contamination exposure with appropriate cleaning agent
- Conducts weekly inventory, restocks, and rotates the stock to prevent expired stock/shortages
- Informs person responsible for ordering supplies when stock is below PAR level
- Identifies and disposes of expired medical stock appropriately
- Maintains room cleaning logs
- Checks and records daily refrigerator/freezer temperature and daily room temperature. Properly notifies supervisor if any temperature is out of range
- Ensures CLIA waived testing controls are completed monthly or as needed according to policy and procedures. Ensures CLIA waived testing is adequately stocked

**Provides phone and clerical support for general patient inquiries and outreach**
- Coordinates and provides reminders for visits, testing, and procedures
- Clearly documents all phone calls and interactions with patients as well as attempts to contact patients in a timely manner
- Informs and follows up with responsible provider in regards to communication with patients
- Responds to flags and requests from members of the team in a timely fashion
- Obtains medical record release (ROI) from patient/legal guardian as appropriate
- May assist patients with scheduling appointments for primary care and specialty services

**Effectively communicates with patients, co-workers on the Nursing team and across departments**
- Demonstrates competency in CPS and Microsoft Outlook, and other electronic communication
- Meets with the assigned provider to review upcoming appointments (daily huddle)
- Identifies abnormal vital signs and CLIA tests that require immediate intervention and promptly notifies a provider or supervisor.
- Attends and participates in mandatory regularly scheduled general staff meetings as well as nursing meetings
- Assists in training other employees in the nursing and medical support departments
- Manages incoming and outgoing faxes via Outlook in a timely manner.
- Adheres to the principles of patient confidentiality. Documen

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