Behavioral Health Receptionist

2 weeks ago

Georgetown, United States Brandywine Counseling & Community Services Inc Full time

**Who are We**:
Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.

What You'll Do as a **Behavioral Health Receptionist** with us:

- General clerical duties
- Check and prepare reminder calls or correspondences for clients.
- Assures telephone is answered in a timely manner and all messages are relayed to the appropriate department or person.
- Files all and retrieves all documentation needed to stay in compliance with DE state and federal regulations.
- Obtaining client demographic and verifying insurance information at each visit
- Obtaining necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records.
- Scan pertinent client information into EMR including client authorizations, recent labs delivered etc.
- Collecting co-payments, including cash, checks, and credit cards.
- Entering visit charges into EMR per doctor’s coding on scheduler
- Scheduling follow-up appointments and inputting recall notices into EMR as needed.
- Insuring patient has necessary paperwork and insurance documentation for intake.
- Obtaining client authorization for medical records release, HIPAA, Reminder calls, etc.
- Identifying and resolving minor client billing complaints
- Maintaining cleanliness of waiting area and assure site brochures and other marketing material is visible to clients.
- Assure counselors are alerted when client arrives for appointment.
- Ensure reminder call consent is completed and uploaded to EMR system.
- Complies with all BCCS policies and procedures.
- Performs other related duties as assigned by Behavioral Health Office Manager

**Knowledge, Skills and Abilities**:

- Must have the ability to work well either alone or as part of a team.
- Excellent computer skills
- Excellent interpersonal skills. Ability to interact with people of a variety of backgrounds.
- Knowledge of principles and practices of basic office management and organization.

**QUALIFICATIONS**:

- **REQUIRED**: High School Graduate or Equivalent
- _PREFERRED_: Associate degree
- **REQUIRED**: 1 year in office environment, 3 years related experience, some knowledge of treatment for substance use disorder/Mental Health Disorder.
- _PREFERRED:_ Bilingual with fluency in reading/writing in Spanish

**Schedule**:

- Monday - Friday
- 6:00 a.m. - 2:00 p.m.

**Pay**:

- Starting at $17/hour.
- Commensurate with experience and education

**The compensation package for this position includes**:

- Group medical, dental, and vision coverage with low employee costs.
- 34 paid days off annually
- Tuition reimbursement, a retirement plan with a company match and much more
- No weekends
- Brandywine Counseling is a qualified employer for Public Service Loan Forgiveness (PSLF)
- Opportunity for advancement

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