Client Services Specialist

2 weeks ago

Milwaukee, United States Covanta Full time

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

About the role

The Client Services Specialist I (CSS) is an integral part of the Customer Care department. The primary focus is to fulfill several essential tasks related to delivering a product or service to a client. Serve as the direct link between the Company and the client, manage day to day affairs, and ensure customer satisfaction. Interact with customers to provide all necessary information and process information in response to inquiries and concerns. CSS will be assigned with one or more Solutions Sales Manager (SSM) and Client Retention Specialist (CRS) to provide support and collaborate with.

**Responsibilities**:

- Build positive working relationships among stakeholders to ensure client satisfaction.
- Construct profiles in CRM/NetSuite Golden Gate.
- Assist clients with Material Characterization Form (MCF) completion.
- Record waste profile documents and track progress.
- Issue and review approval package with client to ensure they fully understand shipping requirements, terms & conditions (T&Cs), etc.
- Collaborate across departments to resolve issues and/or exchange client information.
- Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly.
- Establish complete understanding of Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer solutions within Covanta portfolio.
- Resolve issues escalated from Client Retention Specialist (CRS) & SSM promptly.
- Maintain communication, both verbally and electronically, efficiently and professionally.
- Act as liaison between client, SSM, and CRS.
- Collaborate internally & provide resolutions to clients effectively.
- Provide reports and analyses to customers.
- Analyze needs, recognize potential issues, research alternatives, and provide solutions.
- Respond to client feedback and address service complaints promptly.
- Assist with aged receivable collection as required.

**Requirements**:

- High School Diploma / GED preferred.
- Minimum 1-2 years of administrative and/or inside sales experience; or degree in related field.
- Experience in waste or recycling industry preferred.
- Desire to have direct customer contact & provide high level of customer service.
- Strong organizational skills.
- Ability to use sound judgment and problem solve in a fast-paced environment.
- Ability to collaborate and build effective relationships at all levels of the organization.
- Ability to handle multiple projects, prioritize, meet deadlines and work independently.
- Ability to follow detailed oral and written instructions.
- Ability to effectively communicate at all levels both orally and in written form.
- Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

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