Automotive Call Center Agent

4 weeks ago

McDonough, United States BELLAMY STRICKLAND CHEVROLET BUICK GMC Full time

**PREVIOUS OUTBOUND CALLING EXPERIENCE REQUIRED**

Job Summary:
Bellamy Strickland Chevrolet Buick GMC is seeking a passionate and customer-focused individual to join our team as an Automotive Call Center Agent (Call Center/BDC). This is a full-time, hourly position with the potential to earn commission on top of a competitive hourly rate. As an Automotive Call Center Agent, you will be responsible for providing excellent customer service and converting inbound calls into appointments for our dealership. This individual contributor role will be based in our McDonough, Georgia location.

Compensation & Benefits:

- Hourly pay plus commission
- Full-time position
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off
- Employee discounts on vehicles, parts, and services
- Training and development opportunities

**Responsibilities**:

- Handle inbound calls with a positive and professional demeanor
- Listen to customer inquiries and provide accurate and timely information
- Schedule appointments for vehicle sales, service, and test drives
- Follow up with customers to confirm appointments and address any questions or concerns
- Maintain customer records and update customer information in the dealership's database
- Meet or exceed sales targets and call volume goals
- Collaborate with team members and departments to ensure a seamless customer experience
- Utilize customer relationship management (CRM) tools to track and manage customer interactions
- Stay up-to-date on product knowledge and dealership promotions

**Requirements**:

- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong computer skills, including proficiency with Microsoft Office and CRM tools
- Familiarity with automotive industry and terminology a plus
- Must be able to work flexible hours, including evenings and weekends

EEOC statement:
Bellamy Strickland Chevrolet Buick GMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to apply.

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