Guest Experience Supervisor

6 days ago

Mountain View, United States The Ameswell Hotel Full time

**GUEST EXPERIENCE SUPERVISOR**

The Ameswell is a hotel for the innovator and adventurer in everyone. Like the community we serve, we are inspired by art, nature, innovation, and technology. Whether it's keeping you connected or unplugged, working or unwinding—our rooms, common spaces, and grounds are designed to support your work and play. Join us for something different that you cannot find anywhere else.

Supervise the Front Office staff in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and compliance with policies and procedure. This position will be scheduled in flexible shifts and on weekends.

Position is responsible for the short-term planning and day-to-day operations of the Front Office Department. Recommends procedural changes. Aids in the administration of the Front Desk and Guest Experience.

Key Responsibilities:

- Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality.
- Supervise the Front Office employees; recommend hiring, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline as appropriate.
- Aid in the implementation and administration of company programs
- Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Ensure adequate supplies, monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

Skills, Knowledge, and Expertise:

- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Minimum of one year previous front office supervisory experience preferred
- Ability to work a flexible schedule

Pay: $26.52 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Employee assistance program
- Free parking
- Life insurance
- Parental leave
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Mountain View, CA 94043: Relocate before starting work (required)

Work Location: In person

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