Full-time Teller

3 weeks ago


Houston, United States United Community Credit Union Full time

**Job Summary**: The primary role of this position is to be the face of the institution and provide members with specialized services, products, and business practices so that we can enhance their financial future. To accomplish this, this position must convey a high-quality of member service while identifying the member's needs and recommending the most suitable solution for the member. The position must perform transactional duties to serve members by receiving or paying out funds with high accuracy in accordance with credit union policies and procedures.

**Responsibilities**:

- Greets members professionally and promptly
- Provide compressive, accurate, and efficient member transactions in a timely manner
- Builds and maintains full knowledge of all products and services
- Completes account transactions including but not limited to: deposits, withdrawals, loan payments, account transfers, wire transfers, travelers checks and money order sales
- Effectively executes daily branch balancing procedures
- Identify the financial needs of a member and cross-sell products and services and/or refer the member to the appropriate department if necessary.
- Completes all mandatory compliance requirements and executes processes and reports required by the Bank Secrecy Act and any credit union policies and procedures
- Maintains privacy of member personal and account information
- Practice, promote, and support the mission and vision of the credit union and ensure that they are carried out by each employee.
- Maintains a work area that is clean, well maintained, and secure
- Guarantees that members concerns and/or questions are courteously and promptly answered
- Other duties as assigned

**Job Qualifications**:

- _Education:_ A High School Diploma/GED or Higher
- _ Experience:_ Previous cash handling and/or teller experience preferred
- _ Skills/Abilities:_
- Must Possess Strong Verbal and Interpersonal Skills as well as the Ability to Effectively Communicate with Members, Management, and Staff.
- Equipped with Punctuality and Time Management Skills
- Excellent Member Service Skills
- Must Present a Professional Appearance, Dress, and Attitude
- Basic Math Skills Including the Ability to Operate a 10-key Calculator and Computer Keyboard
- Strong Working Knowledge of Relevant Software Including Microsoft Office, Word and Excel

**Essential Job Demands**:

- _Physical Requirements:_ While performing the essential duties of the position, the employee would be regularly required to stand, sit, walk, stoop, kneel, talk, and hear. Vision requirements include close vision and the ability to focus. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 30 pounds
- _ Working Conditions:_ Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This job description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.


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