Assistant Director of Social Services

5 days ago

Newton, United States City of Newton (City of Newton) Full time

**Primary purpose**:
The mission of the Health and Human Services Department is to protect, promote and sustain the health, harmony, and wellbeing of all Newton residents, in a culturally competent, customer-friendly manner with a focus on prevention. The Department is organized into three different divisions: School Health, Public Health, and Social Services. This position supports the Social Services Division under the direction of the Director of Social Services. The position is responsible for identifying community needs and developing proposals for responding to them, designing, and implementing social service programs, consulting with city and external partners to provide a social work perspective when required, and providing direct support services to individual residents. This position addresses issues including, but not limited to substance use, housing, food security, workforce development, mental health, issues impacting youth and families, domestic and sexual violence, and outreach and support for recent immigrants and non-English speaking populations.

**Supervision**:
**Scope and Judgment**: This position requires a strong clinical background and the ability to work within a wide range of social service arenas. The position must be able to take fast, decisive action when matters are time sensitive, while recognizing the municipal setting and limits to resources. The position must be able to learn new social service areas quickly and frequently to respond to the wide ranging and ever-changing needs in our community.
**Supervision Received**: Position reports to the Director of Social Services and operates in accordance with applicable state and local laws and regulations, department policies and procedures, requiring the ability to plan and perform operations to independently complete assigned tasks according to a prescribed time schedule. Independently establishes own daily work plan based on regular routine and special assignments.
**Supervision Given**: May provide day-to-day support to case management staff and supervision to interns and students.

**Job Environment**:

- Work is performed under typical office conditions as well as other settings including home visits, and community-based settings.
- Frequent contact with the general public, other city departments and officials, outside agencies, businesses, vendors, and other governmental organizations and attorneys, etc. Communication is by means of in person meetings, telephone, online meeting platforms, personal discussion, and correspondence and involves discussing routine and confidential information, requiring patience, courtesy and judgment.
- The work is often unpredictable, and the Assistant Director should expect sudden requests for assistance, walk-in clients, and responding to off-site settings to support colleagues or resident needs.
- Has access to confidential and sensitive information. Errors in judgment could result in significant delay or loss of services, legal ramifications, adverse public relations, and monetary loss.

**Essential Functions**:
(The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

**RESPONSIBILITIES**
- Assist Director in strategic analysis of the needs of residents and develops cost effective proposals for how to enhance social service delivery approaches.
- Assist Director in developing and implementing clear, responsive protocols to serve clients needs in a timely, effective, and culturally/linguistically competent manner.
- Provides division leadership in the absence of the Director.
- Research resources and social service best practices and support the Director in developing division materials.
- Develop, implement and evaluate social service programming.
- Identify areas of unmet community need and develop and implement creative strategies to address those needs, including programs, educational materials, social media outreach, regular media outreach and partnering with other departments and organizations.
- Conduct community outreach through in person community
- based networking. Provide staffing at community-based sites to engage with residents and inform them of services.
- Facilitate, lead and/or participate in interdisciplinary service planning and case conferencing, including but not limited to; mental health providers, school social work staff, health care providers, and other city departments.
- Conduct on-site, in home, or in community visits with residents, family, or guardians to assess needs and facilitate access to services.
- Maintain detailed knowledge of federal, state, and local benefits and social services trends.

Assistant Director of Social Services HHS Department Hay
Revised April 2024
Page 3
- Develop and maintain accurate and confidential cl

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