Family Services Specialist

3 weeks ago

Milwaukee, United States Ronald McDonald House Charities Full time

**Who we are**:
Ronald McDonald House Charites® of Eastern Wisconsin, Inc. (RMHC or House) is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children. RMHC is committed to an inclusive culture where the organization lives the core values of communication, creating connections, community, and compassionate care for those we serve, those we work with, and those we inspire. Each member of our team demonstrates these core values and is focused on our mission and the families we serve.

**Job Title**: Family Services Specialist

**Department**: Operations

**Reports to**: Family Services Manager

**Status**: Full-time, Hourly ($18/hour, Non Exempt)

**Shift**: Sunday - Monday (8 a.m. - 4 p.m.), Tuesday - Thursday (9 a.m. - 5 p.m.)

**Job Purpose**:
Family Services Specialists are part of the Family Services Team, which is responsible for all activities related to serving guest families and providing them with support and a room to stay while their child is undergoing treatment at a nearby hospital. The Family Services Specialist works in cooperation with other RMHC staff and volunteers under the direction of the Family Services Manager.

**Responsibilities**:
Family Services:

- Promote an atmosphere of warmth, respect, and privacy for all RMHC guest families.
- Full understanding of RMHC policies and procedures, and the ability to explain to guests and other external stakeholders when necessary.
- Manage all guest stay logistics, including
- referrals, check-ins, and check-outs.
- Address challenging guest family situations in a professional manner.
- Work closely with Volunteers, Housekeeping team, and Maintenance team to manage all aspects of room turnover and House needs.
- Complete accurate documentation and reporting, including guest family files, daily notes, database entry, and opening and closing shift duties.
- Attend regularly scheduled Family Services meetings and trainings, operations meetings, and all-staff meetings.
- Other duties as assigned by the Family Services Manager.

Facilities:

- Proficient understanding of House alarm systems and emergency procedures with the ability to manage House emergencies in a calm, professional manner.
- Maintain proper documentation of all reported maintenance issues.
- Conduct thorough walkthroughs of the entire House, addressing various needs such as restocking, organizing, cleaning, and documenting as required.

Volunteer Services:

- Greet and steward all volunteers while working to build meaningful relationships that contribute toward a positive volunteer experience.
- Assist in training volunteers with any changes in procedures that impact their shift duties, as well as delegating as necessary.
- Provide support to the Family Meal Program during evenings and weekends.
- Help with completion of volunteer duties for vacant shifts, including providing coverage of the Front Desk or room turnover tasks when needed.

**Qualifications**:

- Enthusiastic, energetic, adaptable, and compassionate to guest families, RMHC colleagues, donors and volunteers.
- Ability to prioritize and multi-task in a fast-paced environment.
- Organizational skills and attention to detail are essential.
- Excellent written and oral communication skills. Bilingual (English and Spanish) preferred but not required.
- Computer proficiency (familiarity with MS office & database software).
- High School degree and two years college experience (or equivalent); work experience in a non-profit, social-service organization, customer service or other related employment.
- Must exhibit a high level of responsibility with confidential information.
- Must be able to stand and walk for long periods of time. Some bending, kneeling and stairs may be required. Must be able to lift 35 lbs.

Pay: $18.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift

Work Location: In person

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