Concierge

4 weeks ago

Healdsburg, United States Crimson Wine Group LTD Full time

**About Pine Ridge Vineyards**

**Position Summary**

The Concierge is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values of Crimson Wine Group.

**Essential Duties & Responsibilities**

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.
- Greets every guest with a warm and gracious welcome, creating a memorable first impression.
- Explains tasting experiences, protocols and introduces guests to the Tasting Room hosts who will take care of them.
- Provides assistance for organizing and managing the reservation database and works collaboratively with winery management to organize and manage the daily customer flow.
- Distributes daily appointment schedule to the winery staff.
- Engages with guests to ascertain information to personalize their experience; who referred them, where are they staying, are they local, etc.
- Assists guests with recommendations/reservations for hotels, restaurants, spas, and other wineries.
- Assists in managing winery outreach program including development and maintenance of outreach targets, outreach collateral, outreach incentive programs and data input.
- Builds and maintains relationships with other concierges for referrals to the winery for our tours and tastings.
- Assists with setup of any special appointment requests.
- Provides back-up support to the Guest Service Department as required.
- Continuously monitors the general appearance, temperature & ambiance of the Tasting Room, restrooms and outdoor areas throughout the day.
- Ensure that all correspondence and documentation are posted and in order for each trade visit. Concierge will need to coordinate and communicate with Trade Liaison for the necessary staff and resources required to host all trade requests.
- Assists in end of day closing procedures (bottle counts, tabulating ‘pour’ wines, closing registers, etc.).

**Qualifications**
- AA or BA degree helpful, but not required
- 2-3 years’ experience in a winery DTC, hotel or restaurant setting.
- Capable of remaining calm and professional during peak visitor periods.
- Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers.
- Proficiency in POS systems and CRM software. Experience with Tock a plus.
- Able to coordinate and manage multiple projects.
- Detail oriented and ability to maintain, create and manage an organizational system.
- Interact with the public and staff in a positive, professional manner.
- Self-aware, able to work independently, and driven to make a difference.
- Must have a positive attitude and outlook with the ability to work within a team atmosphere.
- Must be 21 years of age.
- Must be able to lift 40 lbs.
- Must be able to work in a standing position for long periods of time.
- Must be able to work a flexible schedule including weekends and holidays

  • Guest Relations Liaison

    1 week ago

    Healdsburg, United States SingleThread Farm - Restaurant - Inn Full time

    **Compensation + Benefits** - Pay: $22.00 - $26.00 per hour plus gratuities* - Medical, Dental, Vision Plans - Paid Time Off - Including Vacation, Sick and Mental Health Time Off - 401(k) w/ company discretionary match - Flexible Spending Account - Employee Assistance Program - 8 free counseling sessions annually for you and your household members - Employee...

  • Reservation Agent

    3 days ago

    Healdsburg, United States The Spa Hotel Healdsburg Full time

    **Join Our Team as a Reservation Agent!** **Location**: Healdsburg, CA Are you passionate about providing exceptional customer service and thrive in a dynamic hospitality environment? We are looking for dedicated and enthusiastic individuals to join our team as a Reservation Agent at our hotels located in the heart of Healdsburg, CA. **Position:...

  • Travel Mammography Technologist

    2 days ago

    Healdsburg, United States Epic Travel Staffing Allied Full time

    Job DescriptionEpic Travel Staffing Allied is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 07/08/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelJob OpportunitiesEpic...

  • Part-time Visitor Center Host

    1 month ago

    Healdsburg, United States Huneeus Vintners LLC Full time

    **Flowers Visitor Center Host** Come join our Flowers Hospitality Team and be a part of an extraordinary estate and brand! Very competitive hourly rates, commission structure and benefits offered! **Summary** To provide an exceptional guest experience, delivering our story, sharing the journey and taste of the wine. To support the business operations and...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Allied is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelJob Opportunities Epic Travel Staffing...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, United States Epic Travel Staffing Allied Full time

    Job DescriptionEpic Travel Staffing Allied is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelJob OpportunitiesEpic...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, United States Solomon Page Full time

    Job DescriptionSolomon Page is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelOur client is looking to add a...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, United States Solomon Page Full time

    Job DescriptionSolomon Page is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelOur client is looking to add a...

  • Travel Mammography Technologist

    1 day ago

    Healdsburg, CA, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Allied is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 07/08/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelJob Opportunities Epic Travel Staffing...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, CA, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Allied is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelJob Opportunities Epic Travel Staffing...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, CA, United States Solomon Page Full time

    Solomon Page is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelOur client is looking to add a Mammography Tech to their...

  • Travel Mammography Technologist

    1 week ago

    Healdsburg, CA, United States Solomon Page Full time

    Solomon Page is seeking a travel Mammography Technologist for a travel job in Healdsburg, California.Job Description & RequirementsSpecialty: Mammography TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelOur client is looking to add a Mammography Tech to their...