Banquet Captain

**Closing Date: April 19, 2024 at 5:00 PM**

**Pay Rate: $15.30 per hour**

**This position is responsible for supervising and assisting with the set-up, service, and clean-up of all assigned banquet function, and performs the following duties, as well as demonstration the GILA WAY.**:
**Essential Duties and Responsibilities**:

- Promotes and provides excellent guest service experiences to both internal and external guests.
- Approach all encounters with guests and team members in a friendly, service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Enterprises' standards and regulations to encourage safe and efficient operations.
- Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
- Supervise and assist with the set-up of assigned catered functions, ensuring that the Enterprises' standards are met, and advance preparation of service is adequate to allow efficient service to the guest once the function begins.
- Respond to guests' problems, complaints and accidents. Communicate problems/issues to the Banquet Manager.
- Assist Banquet Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
- Assist in service of functions as required.
- Assist in banquet set-up as required.
- Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
- Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other special projects and duties as assigned.

**Supervisory Responsibilities**:
Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**Skills/Requirements**
- High School Diploma or equivalent required.
- Supervisory experience preferred.
- Prior experience as a Banquet Captain or Food Service preferred.
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
- Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
- Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both written and oral.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

**Important Notes**:
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.