Outpatient Medical Scheduler

4 weeks ago

Brea, United States Jump And Schout Therapy Full time

Jump and Schout Therapy

Jump and Schout Therapy is looking to hire an efficient scheduler for the speech and language therapy department to ensure that patients are correctly scheduled for appointments and procedures. This position requires travel between our Chino and Brea locations. You will be responsible for scheduling patient appointments for designated area according to Therapy Services protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co
- payments and patient demographic information.

To be successful as a scheduler, you should be helpful and courteous when answering telephone calls. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with referring physicians, insurance companies and staff.

Responsibilities/Accountabilities:
Reception:

- Greets patients upon arrival and provides for accurate and efficient check-in.
- Directs patients within clinic and notifies clinical staff as needed.
- Prepares patient profiles and schedules for next business day including printing, hi-lighting needed information and organizing by provider. Ensures all related chart information is current and documentation needed is available.
- Performs medical reception/clerical duties as needed including answering telephones, screening calls, taking messages, pulling patient information, copying, faxing and filing.
- Scan and file documents into electronic patient record such as hand completed therapy forms.

Business Office/Billing:

- Collects patient demographic and insurance information and performs data entry to update practice management system and medical record including scanning of insurance cards.
- Collects co-payments according to insurance plan information and type of appointment and documents on co-pay record and prints super bills for patient visit based on scheduled appointment.
- Assist accounting department with insurance verification and related management responsibilities.
- Coordinate authorizations and reports with staff and follow up with insurance companies.
- Submit report and authorization for continued services to providers.
- Coordinate and follow-up with insurance companies and providers.

Scheduling:

- Answer incoming calls to triage and schedule appointments for speech and language therapy services and/or take complete and accurate messages. Ensures that related follow-up work is completed timely, (same day or by next day) including relaying message to clinical staff to return calls.
- Uses insurance contract list and therapists specialty skills to determine the most appropriate approach to scheduling patients.
- Make outgoing calls to reschedule appointments as needed or to provide patient reminders of appointment times and information needed for appointments, insurance cards, etc. Call patients who missed appointments to reschedule.
- Check patients out when appointment ends, schedule follow up appointments as requested.

Education, Experience, and Certification/Licensure Required:

- High School Diploma or equivalent required.
- Customer service experience and basic computer skills required, preferably in a windows environment with medical management or other scheduling system.
- Medical terminology or other previous medical office experience desirable.
- Maintains current CPR certification.
- Bilingual English/Spanish Preferred

Jump and Schout Therapy Offers
- Health, Vision, Dental Insurance
- 401K Plan
- Paid Sick and Paid Vacation Days
- Flexible Schedule

Pay: $18.22 - $20.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic
- Outpatient
- Private practice

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 2 years (required)

Work Location: In person

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