Residential Valuation Services
2 months ago
**Position/Title: Client Relations Coordinator, Valuation Services**
**Department: Mortgage Underwriting**
**Reports To: Director of Collateral Risk**
**Location: Bethesda, Maryland or Remote**
**FLSA Status: Non-Exempt**
**Last Updated: April 24, 2024**
**Summary**
Temple View Capital (“TVC”) is an established, fast growing direct private lender serving residential real estate investors with construction, rehab and rental finance products on a nationwide basis. We are an established but rapidly growing company committed to the career development and advancement of our employees.
**Responsibilities / Essential Job Duties**
- Ownership of TVC’s Mercury Network appraisal order management platform:
- Configure Mercury platform to add new vendors, appraisers, products, clients, and users as needed
- Develop appraiser fee panels and issue requests for appraisal bids; Manage appraiser fee panels based on market analytics and TVC scoring/reviews
- Act as the primary liaison between TVC sales staff and appraisers, addressing any issues or concerns that may arise during the valuation process.
- Initiate the appraisal/valuation ordering process by accepting orders, building panels of appraisers, and assigning orders for acceptance based on quoted turn times and fees
- Track and follow-up with appraisal partners on order status to ensure appraisal turn times are satisfied
- Review notes in Mercury to ensure all messages are being responded to in a timely and professional manner; Respond to AMCs (or other vendors) when additional information is requested to keep the appraisal processing moving
- Problem solve with Mercury helpdesk on platform errors
- Track borrower payments for appraisal and valuation orders
- Track, collect, and work with TVC Accounting to send payments to vendors in a timely manner
- Generate daily reports in Mercury including fee increases, hold orders, turn times, and duplicate appraisal orders. Address issues in timely manner.
- Ownership of Encompass integrations for appraisal orders to Mercury from within Encompass
- Identify appraisals that do not conform to TVC’s guidelines; Work with the AMC/appraiser to ensure that the appraisal is corrected and returned in a timely manner
- Conduct internal trainings with TVC Sales and Processing audiences
- Proactively update TVC managers of outstanding appraisals and statuses
- Review, analyze, interpret, and provide expert opinions on market values for single family and multi-family residential properties
**Competencies/Skills**
- Willingness to learn and adhere to the Uniform Standards of Professional Appraisal Practice (USPAP), Appraiser Independence Requirements (AIR), Financial Institutions Reform, Recovery, and Enforcement Act (FIRREA), and related regulatory requirements
- Motivated and organized self-starter with strong attention to detail and the ability to manage personal pipeline
- Ability to exercise sound, independent judgement
- Reliable, and strong team player with excellent written, verbal and interpersonal communication skills
- Comfortable working at a fast pace under time sensitive deadlines
**Education and Experience**
- Bachelor’s degree in Business, Accounting, Marketing, Finance or equivalent combination preferred; may be offset by other education and applicable training/experience
- Previous residential real estate experience with appraisals/valuations, mortgage processing or contributing to another mortgage lender function is a plus, but not a requirement.
**About the Company**
**Benefits**
- Supplemental Pay:
- Discretionary annual bonus
- Benefits (waiting period may apply):
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible schedule
- Paid time off
- Schedule:
- Full time
- Monday to Friday 9AM - 6PM or 10AM - 7PM EST
- Work Location:
- Bethesda, MD or remote
**EEO Statement**
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay: $50,000.00 - $60,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Bethesda, MD 20814: Relocate before starting work (required)
Work Location: In person
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