Assistant Facility Manager

4 weeks ago

Houston, United States ABM Industries Full time

**Key Responsibilities**:

- **Strategic Planning and Management**:

- Adhere and enforce location initiatives to optimize parking operations and drive revenue growth.
- Ensure performance goals and objectives are met for the parking team, ensuring alignment with organizational objectives and client expectations.
- Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.
- **Staffing and Training**:

- Train a team of parking attendants, valet lead, and support staff, fostering a culture of excellence and accountability.
- Provide ongoing coaching and training opportunities to enhance employee skills and performance.
- Assist with staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.
- **Facility Operations**:

- Assist in the day-to-day operation of parking facilities, including entrance and exit management, valet, traffic flow optimization, and maintenance activities.
- Enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
- Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.
- **Revenue Management**:

- Audit, review and enforce parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
- Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.
- **Customer Service Excellence**:

- Foster a customer-centric culture and ensure that all staff members provide courteous and efficient service to patrons.
- Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
- Implement service improvement initiatives based on customer feedback and satisfaction surveys.

Perform other related duties incidental to the work described herein

**Qualifications**:

- Minimum of 2 years of experience in parking operations leadership and/or valet operation, preferably in the facility management or hospitality industry.
- Strong leadership and team-building skills, with the ability to motivate and empower employees to achieve their full potential.
- Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
- Proficiency in parking management software systems and technology solutions.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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