Dining Room Manager

4 weeks ago

Hyannis, United States Hyannis Yacht Club Full time

**About Hyannis Yacht Club**

Hyannis Yacht Club (HYC), located on the shore of Lewis Bay, is widely recognized as the premiere sailing venue on Cape Cod by providing the best youth programs and overall waterfront experience. HYC is a private club dedicated to the sport of yachting. We provide our members and their families the opportunity for seamanship and navigation education, exceptional sailing and swimming instruction, competitive racing opportunities, fun and engaging social entertainment, and excellent dining available including a year-round private restaurant and bar at The Captain’s Table.

**Position Summary**

Reporting to the Hyannis Yacht Club (HYC) Front of House Manager, the Dining Room Manager will oversee the daily Food and Beverage (FB) operations and directly supervise all Front of House staff. The Dining Room Manager will ensure all FB operations and member services are coordinated to exceed member expectations, while driving initiatives to achieve the Club's revenue and profit objectives. Working closely with the Front of House Manager and the Executive Chef, the Dining Room Manager will ensure standards of fine dining service and safety guidelines are met. Assist in the development and training of all Front of House staff to maintain a high level of service and ensure adherence to Club standards.

**Day to Day Responsibilities**:

- Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance.
- Complete scheduled inventories and ensure proper administration processes are followed.
- Front of house scheduling to meet budgeted labor targets.
- Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
- Work with the committees to develop and implement member activities and events.
- Communicate with members to ensure the Club is exceeding their expectations.
- Collaborate with the Food and Beverage team to create and implement new ideas.
- Ensure compliance with federal, state, and local food sanitation and safety regulations. Stay up to date on current laws and guidelines and communicate this information to the staff.
- Assist in selecting and developing a qualified staff of Service Excellence Employees who understand fine dining and relationship between value, member service, and member retention.
- Develop employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
- Ensure the service team is properly trained to deliver exceptional fine dining service and to create memorable moments for members, including interactive dining, table-side service, promoting specialty or signature items, etc.
- Create an excellent work environment centered upon teamwork and mutual respect that is focused upon member satisfaction and the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) while producing the Club's revenue objectives.
- Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing members with quality service and product.
- Attend Department Head meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions as needed. Perform line-up twice daily going over events of the day and menu items.
- Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
- Executes all menus, promotions, and programs as outlined by the Front of House Manager
- Maintain the required ClubCorp Standards of Operations by helping the Front of House Manager in controlling labor costs, linen costs, miscellaneous FB expenses, etc.
- Initiate and control a beverage sales incentive on a monthly or quarterly basis.
- Ensures daily walkthroughs are being conducted in all Front of House areas.
- May be required to assist team members as needed and perform other tasks as assigned.

**Required Qualifications**:

- 3+ years in Restaurant and/or Club management or related field in Food & Beverage industry.
- Food Handlers Certificate, Alcohol Safety, and CPR Certification preferred.
- Alcohol Management.
- Technologically savvy and proficient in MS Word and Excel.
- Exceptional communication and leadership skills with a service orientation.

This is a full-time seasonal position with competitive compensation (up to equivalent of $75,000 per year). Year round opportunity may be available which offers benefits including health and dental insurance, 401k with company match, and paid time off.

Pay: Up to $65,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 5 years

Restaurant type:

- Fine dining restaurant

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekend

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