Patient Access Mgr
2 weeks ago
The Patient Access Manager provides oversight and/or standardization in the Patient Access area(s) of performance improvement, compliance, revenue cycle (i.e. co-pay, revenue related data entry, etc.) and revenue cycle training.
The Patient Access Manager provides direct supervision/management to the Patient Access supervisory staff.
The Patient Access Manager establishes and monitors performance targets and provides recommendations to leadership to achieve strategic goals.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment:
Certified Healthcare Access Manager preferred
Experience REQUIRED:
Minimum of three (3) years of supervisory experience to include staff development, mentoring/coaching, performance management, departmental and cross-functional system/process improvement, daily operations and management.
Minimum of 3 years experience in a hospital patient accounting and/or healthcare area.
Experience PREFERRED:
5 years of supervisory/management work experience in a medical office, medical billing environment, or Hospital access/pre-access department
Previous experience with third party medical billing and use of an electronic medical billing/order entry/registration system
Minimum of five (5) years' experience in a hospital patient accounting and/or healthcare area.
Education/training REQUIRED:
Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional eight years of work experience may be considered in lieu of education.
Education/training PREFERRED:
Master’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field for an accredited institution
Independent action(s) required:
Provides effective leadership to Patient Access area(s) supervisory staff and their teams.
Mentors individuals and provides collaborative direction of operations to staff at all Hospital access points and/or clinics.
Standardizes services and creates the optimal patient service experience.
Identifies and pursues opportunities to improve value of operations through enhanced service offerings, improved operational efficiencies and/or cost reductions.
Responsible and accountable for the developments and implementations of standardized procedures, processes, and policies governing registration/scheduling/pre-arrival functions.
Partners with Patient Access departments to adhere to patient experience expectations set forth by Patient Access Council.
Job duties may include the access to and/or contact with medications and related supplies.
Supervisory responsibilities (if applicable):
Directs and supervises Patient Access area(s) supervisory staff.
Additional position requirements: N/A
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 20-50 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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