Operations Manager

2 weeks ago

Waukesha, United States Auto Driveaway Franchise Systems LLC Full time

Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway is seeking an energetic, safety-focused Operations Manager to execute dispatch operations for one of the largest professional driveaway companies in the United States.

Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle “door-to-door driveaway” shipping; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling and registration of vehicles; and vehicle maintenance and reconditioning services.

**Essential Duties and Responsibilities**
- Motivates a staff of professional drivers and office personnel.
- Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services. (Auto Detail, Preventative Maintenance and Body Repair)
- Track and Manage all active vehicle services through Cloud Based ERP system.
- Manage, Maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
- Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
- Evaluates incoming pickup and delivery requests and determines driver assignments.
- Analyzes client orders and available drivers, plan and execute within client needs and expectations.
- Maintains 100% updates of internal systems, ensuring customer communication.
- Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
- Communicates with personnel or customers as to estimate time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction.
- Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
- Monitors and ensures performance of internal system that supports the dispatch function.
- Analyzes reports on a daily basis and identifies areas of improved efficiency.
- Implement driver assignments based on workforce availability scheduling parameters, ensures open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
- Develop action plans to correct deficiencies in service levels.
- Communicates with regional manager in formulating driver efficiency and work schedules.
- Ensures compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
- Assists with development of emergency contingency plans.
- Ensures all services are performed to client expectations.
- Ensures drivers maintain and submit receipts for all services performed.
- Supports corporate goals and objectives.
- Ensures all drivers are directed and managed within corporate personnel policies and procedures.
- Ensures proper security of company and customer assets.
- The incumbent of this position is expected to perform all other related duties as assigned.
- Safely operate Company and Client vehicles as needed.

**Requirements**:

- This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information.
- Must have strong management, human relations and communication skills.
- An understanding of customer service delivery techniques and problem-solving methods.
- Must be able to travel 2-3 times a year for meetings.

Auto Driveaway participates in E-Verify.

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