Automotive Service Advisor/writer

Must be good with computers and technology
- Must understand general auto repair and auto parts
- Must be good with multitasking
- Greet customers, obtain information and document problems or symptoms regarding vehicle operation
- Prioritize, schedule and track repair work
- Identify what services are needed, research vehicles' maintenance history; prepare repair order and assign to technician
- Provide a complete and accurate written cost estimate for labor and parts
- Communicate with technicians to ensure timely completion of work.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
- Upon repair completion, review and enter technicians’ labor time, close work orders, notify customers of completion, explain repairs and answer any questions.
- Follow up with clients on the status of their vehicle.
- Continue to gain automotive knowledge to help customers with maintenance and repair recommendations.
- Performs other duties and special projects as requested
- **Job Type**:

- Full-time

**Questions? - Call Joe Caggiano at 978 815-6520**

**Company Benefits**:
401K

Health Ins

Dental

Vacation

**Skills needed** to be a great Service Advisor:
**1. A Good Automotive Service Advisor Has Polished People Skills**

One of the most important elements of a service advisor role is customer service. You will need to take customer bookings, provide estimates, and deal with suppliers, so being friendly and courteous is a definite must. Auto service advisors also handle customer complaints, so being able to deal with unhappy customers politely and diplomatically is essential

**2. A Good Automotive Service Advisor Communicates Effectively**

An automotive service advisor acts as a liaison between the technician and the customer, and needs to be able to communicate with both effectively. They must explain repair recommendations in layman’s terms to their customers, while also briefing mechanics on customer needs and managing repair schedules

**3. An Automotive Service Advisor Needs Good Comprehension Skills**

Being a service advisor also requires comprehension skills. Mechanics will provide you with complex service recommendations, and it’s important you understand what you are being told. You also need to be able to listen to customers, and properly understand their questions and concerns to provide the best possible service.

**4. Writing and Math Skills Are Important for Auto Service Advisors**

Service advisors have to calculate and prepare estimates, so having good literacy and numeracy skills is basic requirement of the job. You’ll also need to order parts, take inventory, and send out invoices, so being good with numbers and writing goes a long way.

This Job Is Ideal for Someone Who Is:

- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- High stress tolerance -- thrives in a high-pressure environment

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Shift:

- 8 hour shift

**Experience**:

- Service Advisor: 1 year (required)

Work Location: In person