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Service Advisor
4 days ago
**Position Summary**
The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date.
**Essential Duties and Responsibilities**
The essential functions include, but are not limited to the following:
- Review service schedule daily
- Daily paperwork review for dispatch and return follow up trips
- Job site Q/A walks, provide list and maintain punch list completion
- Enforce safety compliance and PPE policy
- Inspect and assist with field service call that may include - emergency calls, escalated homeowner calls and builder calls
- Cover Lead Tech route as needed for field coverage during vacations or call outs
- Provide service instructions and training
- Communicate with Service Coordinators and Lead Techs to insure proper workflow
- Check warehouse team lanes to ensure material flow stays up to date and organized weekly
- Attend weekly follow up meeting with Service Manager
- Assist with team building and performance reviews
**This position will require training at out Frederick Md location**
**Minimum Qualifications (Knowledge, Skills, and Abilities)**- 5 plus years as a Lead Tech
- ** 3 years related experience as a window and door installer**:
- Therma Tru certified
- ** 2 years related construction knowledge as a field supervisor, or Lead Foreman**:
- Strong customer service background
- Fall protection training and First Aid CPR Certification
- Outlook, Word and Drop Box knowledge
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