Assistant Director, Customer Service

2 weeks ago

Beaumont, United States Lamar University Full time

Position Information

**Posting Number**
- 20112901**Position Title**
- Assistant Director, Customer Service**FTE**
- 1.0**Position Type**
- Staff**Department**
- Student Financial AidPosition Summary Information

**Job Summary/Basic Function**

**About This Role:
- **What You’ll Do - Position Responsibilities**
- Counsel students regarding financial aid, scholarship and veteran benefit eligibility,
appropriate policies and available funding.
- Uses judgment and problem-solving skills to assist in awarding students, including those
requesting special consideration.
- Manages data in the Banner, Navigate, CRM (Slate) databases using knowledge of federal
needs analysis and federal and state financial aid programs when awarding or adjusting
scholarship funds.
- Modifies packages based on enrollment changes, additional funding etc. while
communicating those changes to students.
- Reviews IRS tax data, Verification worksheets and any other requirement documents
- Supervises personnel, which includes work allocation, training and problem resolution.
- Oversees all facets of the student experience by ensuring quality customer services in
- Effectively and consistently communications with staff across campus to determine
collaborative ways to best serve students.
- Represents the department at special events such as high school college nights, financial
aid workshops, financial literacy events, etc.
- Oversees all student interaction with the Student Aid office as it relates to Scholarships,
Financial Aid, Veterans Benefits, by assisting with presentations, creating events and
designing programs to assist students and promote all areas of the department.
- Serves as the reviewer for professional judgement as it relates to determining student aid
eligibility.
- Engages positively with colleagues, handles conflict directly and professionally,
contributes to team discussions, collaborates and helps colleagues, assumes the best from
colleagues, provides and accepts constructive feedback, follows through on
commitments, and supports final decisions that are made.
- Contributes to the overall success of the Office of Student Aid by performing all other
duties as assigned.
- Oversees all student interaction with the Student Aid office as it relates to Scholarships,
Financial Aid, Veterans Benefits, by assisting with presentations, creating events and
designing programs to assist students and promote all areas of the department.

**Key Competencies**:

- The ability to verify vital details and ensure that all information has been provided.
- The ability to adapt to changes while remaining focused on goals.
- The ability to take initiative and be proactive when suggesting improvements and solving problems.
- The ability to multitask by managing a variety of tasks required each day.

**Physical Requirements**:

- Works in an office environment for 6 to 8 hours
- Occasional lifting, pushing, climbing, and pulling may be required.
- Work environment involves mínimal exposure to physical risks.
- Regularly use headphones and earpiece.
- Occasionally lift 10-15 pounds.

**Job Conditions**:

- Office environment with controlled temperature. Moderate exposure to noise.

**Who We Are:
- Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals.- Lamar University is committed to fostering a culture where students, faculty and staff of all backgrounds can learn, work, and serve.**Benefits**:

- Health, dental & vision insurance
- Life insurance
- State of Texas Retirement plans
- Tuition covered at 100% for employees, spouses and/or eligible dependent.
- Paid time off - vacation, sick, and holidays.
- To see more information about the available benefits, please visit**:Insurance - Lamar University**

**Minimum Qualifications**
- Bachelor’s degree required
- Minimum of 3 years customer service leadership experience
- Able to obtain and retain full access to NSLDS (National Student Loan Database System)

**EEO Statement**

Lamar University is An Equal Opportunity Employer

**Veteran's Preference Statement**

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

**Preferred Qualifications**
- In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for: Higher education

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