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Duties and Responsibilities:
The essential duties and responsibilities include, but are not limited to, the items listed below. Other duties may be assigned as necessary.

System Administration
- Responsible for day-to-day maintenance of system(s) and troubleshooting user questions for EHR (Netsmart), accounting/finance including billing platform (Yardi) and e-Procurement (Zycus).
- Ensure data integrity through audit checks, security maintenance, upgrade impact reviews, and creation of protocols/ standards.
- Collaborate with sponsors and super users on set-up/design and manage system configuration.
- Create test scenarios and perform tests to ensure all processes function according to predetermined goals.
- Leverage product capabilities & consistently improve processes.
- Manage release, upgrade, and patch process for all assigned systems.
- Lead research and implementation of new functionality.
- Understand and trouble-shoot interfaces, webservices, API, etc.
- Serve as liaison to IT for interfaces to assigned systems.
- Document system configuration and functionality.
- Manage system security, user groups, etc.
- Maintain appropriate confidentiality regarding Company information and ensure proper destruction of confidential documents.

Projects
- Technical lead for EHR implementation project, coordinate with implementation team regularly, configuration of new communities as they onboard the new EHR, support to end users and trainers as needed.
- Collaborate with business partners to assess, determine, and plan rollout of new initiatives and mini projects.

Vendor Relationships
- Serve as primary liaison between vendors of assigned systems (Yardi, NetSmart, Zycus).
- Collaborate with appropriate internal departments and external vendors to coordinate technology upgrades and/or fixes.
- Manage vendor support cases.

Internal Customer Support
- Maintain a positive user experience across platforms by providing prompt and outstanding customer support.
- Understand and prioritize internal customer needs and respond appropriately to support requests.
- Ensure all end user issues are resolved, including system functionality issues.
- Create position-specific documentation and job aids.
- Provide training to all levels of users.

Qualifications & Requirements:
Education: Bachelor of Science degree or equivalent experience required.

Professional Aptitude
- Analysis of financial systems experience preferred (Accounts Payable, Receivable, Billing/Invoicing).
- 3 years’ experience preferred analyzing and documenting complex business processes and developing business requirement specificationsfor Information Systems.
- Understanding of senior living/healthcare industry a plus.

Technical
- Minimum 3 years’ experience with RDBMS preferred.
- Knowledge of SQL language
- Excellent skills in MS Office suite
- Experience with Software Development Life Cycles

Attitude
- Fast learner, ability to multitask and field priorities.
- Strong communication and presentation skills.
- Knows how to work with different teams and personality types.
- A desire and curiosity to learn established and emerging technologies to satisfy business needs.
- Ability to define, propose and execute process improvement projects.