Food Service Clerk Full Time 1st Shift
2 weeks ago
Job Title: Food Service Clerk
Department: Little Caesars
Reports To: Food Service Manager
FLSA Status: Hourly
The Food Service Clerk provides superior customer service in a welcoming and friendly atmosphere. This position is responsible for greeting customers, preparing sandwiches, taking customers' payment, and creating a positive, energetic atmosphere for the customers.
CORE FUNCTIONS OF POSITION
Provides exceptional customer service.
- Welcomes customers to the store and assists customers with questions.
- Prepares food for both in-store and commissary food orders.
- Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases.
- Develops personal ongoing relationships with customers.
- Answers the telephone and assists callers using proper phone etiquette.
- Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
- Deliver outstanding product and customer hospitality, while developing customer loyalty. Promptly and professionally address customer comments.
Communicates and works cooperatively with Food Service Manager to maintain department standards.
- Ensures clean work environment is clean: Keeps prep counter and floor free of food and garbage, keeps dining room area clean, washes dirty dishes, and performs daily cleaning duties.
- Follows Little Caesars' and DMG's guidelines, including food handling and safety procedures in the restaurant.
- Always makes the best use of time and resources; seeks ways to reduce costs.
- Prevents loss by knowing and complying with DMG's safety rules.
- Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps.
- Anticipates the impacts and risks of decisions and actions.
Contributes to overall team readiness
- Orders and displays signage to ensure all products are properly priced.
- Assists in achieving projected sales goals and controlling both labor and food costs.
- Assists in maintaining and auditing food and non-food inventory levels in accordance with company guidelines.
- Completes opening and closing duties.
- Assists management with receiving and storing of food items and supplies.
- Makes appropriate decisions in a fast paced environment. (side work, station plan, etc.).
- Performs all other duties as assigned by the Food Service Manager and/or General Manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to deal tactfully and effectively with customers and all team members.
- Must be able to follow menu specifications, recipes, read tickets, and maintain an organized work area.
- Must be able to use a computer for time keeping and cash handling purposes.
- Possesses excellent time management skills and ability to handle multiple tasks.
- Good oral and written communication.
- Proper training and knowledge of the following equipment/procedures: cash register, box cutter, meat slicer, and proper lifting techniques.
- Complete understanding of all safety requirements and company safety policies.
- Complete knowledge of all company security regulations and federal/state/local regulations relating to food safety.
- Effective mathematical skills for proper money handling.
- Commitment to excellence in customer service and other Mega values.
EDUCATION AND EXPERIENCE REQUIRED
- Customer-service experience preferred.
- Prior experience with cash register and/or cash handling highly recommended.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Lifting and carrying up to 60 pounds on an occasional basis.
- Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders.
- Must be able to work at a fast pace.
- Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures.
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